Final bill with 3 after using PAC code

I_know_my_ABC_and_my_CMYK

My 24 month contract with 3 finished on the 9 September 2012 so I requested a PAC code on the 13th and transferred to giff gaff on the 14th.

I received what appeared to be a final bill of £4.58 and my account was closed on the 14 September.

A few days ago I received another bill for £29.29 which states adjustment early termination. I have called them to query this and have been told I still have to pay line rental from the 15 September - 12 October.

Is this correct? They are saying I still owe 30 days from using the PAC code

Rusty!

Yes, you have to give 30 days notice. If you leave before the 30 days notice is up, you still have to pay for them.

simax

When you get a PAC, you are giving 30 days notice. If you port before this 30 day period elapses you are charged the remainder anyway.

EDIT: What Rusty! says

diamonds

Register a complaint, the minimum contract term was served and no "early termination charge" is legal.

https://www.three.co.uk/Support/Contact_us/Complaints_code_form

diamonds

A PAC does not give 30 days notice, 30 days notice gives 30 days notice, the fact a PAC is valid 30 days has no legal relevence its coincidence.

T&C are nothing above the law, to charge ANY line rental when the minimum contract is complete and a PAC is issued (instead of 30 days notice) is not legal.

Thus why I always tell anyone to PAC out to another provider even if they dont want the number anymore.

If you have completed a minimum term the 30 days notice is not valid either, immediate disconnection should be enforced by the account holder.

Why do people just believe they have no legal rights under T&C is beyond me, and the networks make a killing of profit... :rollseyes:

If you bank done this with a mortgage, loan, credit card etc would you except such you cannot clear your balance interest free for another 30 days ? Come on wise up people, the networks legally CANNOT insist 30 days outside a minimum your minimum completed term.

Because something is practiced industry wide does not make it ethical or legal.

No one will enforce your rights over thier T&C for you, except YOU.

Buzby

If the PAC does not provide 30 days notice, then your argument also fails. The OP has failed to provide full 30 days notice as required under contract.

You keep repeating that 30 days notice is 'not required' - I've seen it stated on every mobile T&C I looked at, so what makes you so sure that you can terminate on a whim when you want to (I assume, after the miimum term?).

As for it being 'practiced by the industry, it is part of the T&C's, it is quite ethical and extremely legal.

diamonds

PAC provides immediate termination when used.

T&C are not above law, minimum term is served, easy to enforce 30 days notice and/or ETC within minimum, not outside.

Ethical & "EXTREMELY" legal ? AGAIN what bank tells you on a opened ended agreement after any tie in period you cannot pay of a loan, overdraft, credit card or mortgage without 30 days notice to close such ?

PAC issue used to close account with no fees outwith minimum term, what changed ? THE INDUSTRY, not the T&C, not the law. They twisted thier T&C interpretation.

The network has nothing to get "off site" or organise per say, thus no 30 days allows it to defend itself in court as all it has to do is hit ENTER on a pc to close a account outwith minimum term.

grumbler

diamonds wrote: »

Register a complaint, the minimum contract term was served and no "early termination charge" is legal.

https://www.three.co.uk/Support/Contact_us/Complaints_code_form

Are you seriously suggesting to complain to '3' about apparently unlawful '3' T&C? If you do want to complain, then it has to be ombudsman at least.

diamonds wrote: »

If you have completed a minimum term the 30 days notice is not valid either, immediate disconnection should be enforced by the account holder.

If you have not completed the minimum term the 30 days notice makes even less sense as you can leave immediately without any notice and have to pay what is due till the end of the min term regardless of any notice.

No one will enforce your rights over thier T&C for you, except YOU.

They will not enforce anything. They will just bill you and trash your credit history if you don't pay. Then you will spend months trying to enforce what your believe to be fair and legal.

Your posts on this matter are delusional.

Guys_Dad

diamonds wrote: »

PAC provides immediate termination when used.

T&C are not above law, minimum term is served, easy to enforce 30 days notice and/or ETC within minimum, not outside.

Ethical & "EXTREMELY" legal ? AGAIN what bank tells you on a opened ended agreement after any tie in period you cannot pay of a loan, overdraft, credit card or mortgage without 30 days notice to close such ?

PAC issue used to close account with no fees outwith minimum term, what changed ? THE INDUSTRY, not the T&C, not the law. They twisted thier T&C interpretation.

The network has nothing to get "off site" or organise per say, thus no 30 days allows it to defend itself in court as all it has to do is hit ENTER on a pc to close a account outwith minimum term.

Once again, your "advice", if followed, would lead the MSE member to get their credit record trashed. I do not disagree with what you think should be the case, but you are just plain wrong in your advice and, regrettably, ignorance of contract law.

OP, you need to give 30 days notice to terminate the contract. If that occurs 30 days of the minimum period, then you have given your 30 day notice and no charge should apply.

Their relevant t&c read as follows

"10(c) On 30 days’ notice, outside the Minimum Term.
You can end the agreement if your Package does
not contain a Minimum Term, or if you want to end
the agreement at the end of your Minimum Term
or any time after your Minimum Term has expired,
provided you give notice to Three Customer Services
at least 30 days before the date you want to end the
agreement. (A Cancellation Fee will not be charged.)"

and the preceding paragraph

"(b) You can end the agreement during your Minimum
Term (if you have one – this will be stated in your
Package) by giving notice to Three Customer
Services 30 days before the date you want to end the
agreement. However, you must pay us all the Charges
you owe, plus any Cancellation Fee for your Package
(as set out in the Price Guide)."

http://www.three.co.uk/_standalone/Link_Document?
content_aid=1220457053001

However, I do see a catch22 and it is this. PAC codes and cancellation per se are mutually exclusive, although using the PAC code will terminate the contract. It seems that with 3, if you ask for a PAC code within the last 30 days, they may hit you with a cancellation charge and I see no way for you to keep your number without getting hit with a 30 day cancellation bill from the day you use the PAC code, not the day you request it

However, that is what is in their t&c and you have accepted these as part of the service. But that's what comes of using the cheapo service from that organisation.