Talk talk miss selling! And it's tough they say!!!

markf679

Talk talk just tried to claim a month and a halfs bill from us even tho we where never informed of the additional month fee!
We where told at point of sale on our next bill we would be charged for only what we had used (no mention of advanced months charges)
Emailed dido Harding regarding the very very poor service talk talk supply us and got a phone call from a Joanne jones from the CEO office who basically said its tough even tho I was not informed of this at point of sale it's written In the terms and conditions I received after I agreed to the service and had it installed.
Trading standards have said I was miss sold this package and should of been advised of the advance charge on our bill.
But Joanne jones also admitted on recorded conversation as she informed me that all calls where recorded that "ideally customers should be informed of this I know what it's like as I change broadband contracts every 12 months and we have people calling in all the time about this problem your not the only one mr francis"
So even tho she said talk talk have done nothing wrong by not informing me of this charge she has admitted that there is a problem with the way talk talk sells their contracts to people!
So I request that talk talk sends me a copy of the phone conversation in an audio file so I can present this to trading standards and the ombudsman for their business as I feel Joanne jones has admitted to miss selling taking place all the time at talk talk.

And also we have been on the phone every week to talk talk tv support about a problem with our service and yet they charged us full price on our contract for a miss sold and very shoddy piece of equipment and service that's not fit for purpose

I would like a refund of half of the bill (the time I have had the service so far and the time I have had problems with the service)

The ombudsman service has advised talk talk have 8 weeks to resolve this problem to my liking or they will get involved and act on my behalf as they feel I have a case against talk talk under the supply of goods and services act and breach of contract that was verbally agreed at point of sale on the phone.

macman

If you are talking about line rental and call/broadband charges, they are always charged a month in advance. The next bill will include any exclusive charges from the last month. Every telcoms provider in the UK does this if you are on monthly billing.
Your first bill will also include a part month's charges pro-rata'd for the no. of days you are in service up to the next billing date. Therefore your first bill will be higher than the normal month's charges. All this is explained when you sign up, by means or email or messages in your online account.
If this is the sole basis of your complaint then you are wasting your time doing so. It's up to you to check the T&C's before you contract.

markf679

macman wrote: »

If you are talking about line rental and call/broadband charges, they are always charged a month in advance. The next bill will include any exclusive charges from the last month. Every telcoms provider in the UK does this if you are on monthly billing.
Your first bill will also include a part month's charges pro-rata'd for the no. of days you are in service up to the next billing date. Therefore your first bill will be higher than the normal month's charges. All this is explained when you sign up, by means or email or messages in your online account.
If this is the sole basis of your complaint then you are wasting your time doing so. It's up to you to check the T&C's before you contract.

I was never advised of any t&c being online I was told verbally that I would pay for what I had used nothing else and the t&c where not physically in my possession until the engineer was leaving our property after install.
So how could I be held to them if I knew nothing about them

chanz4

your not been billed any extra, for example you start 15th, but the billing cycle is the 1st, betwene the 15th -1st you pay its rental, then the month 1-1.

Your not going to get anywhere

System

You have been charged for what you have used? The first bill has been sent pro rata for the services you actually used and then for the usual monthly payment in advance.

So are you disagreeing with being billed at the beginning of the monthly payment cycle for you services?