New line installation ridiculous waiting time

qbazdz

Seriously... what the f*** is wrong with Openreach these days?
I'm moving in a couple of weeks and just placed the order with TT for their Essentials... Nearest available appointment for the engineer to set up the line is mid of freakin December! That willl be almost 2 months from now!

Anyone experiencing this as well? Any luck with moving these forward by anyone?

bod1467

Hmm. Daughter is moving flat and is taking her Sky contract with her. She has been told November 23rd for BTOR appointment. (She contacted Sky last week). So that's about 5 weeks.

If the weather takes a severe turn for the worse then expect further delays!

banger9365

i am having to wait 7 weeks for a phone line and maybe two more weeks for broadband ,so your lucky

macman

All the engineers are too busy trying to install the backlog of Infinity orders probably...
Comments about the weather are correct, the repairs volume soars in cold and wet weather, and this work takes priority.

spike7451

macman wrote: »

All the engineers are too busy trying to install the backlog of Infinity orders probably...
Comments about the weather are correct, the repairs volume soars in cold and wet weather, and this work takes priority.

BTOR took on 45 extra engineers to help with the bulk of the Infinity installs over here not so long ago,thu an employment agency.
But Macmans quite correct,this is the time of year where work volume sores as people want things for Christmas.Not to mention that Openreach & Wholesale do all the tech work for every phone & broadband company in the UK aside from Kingston Telecom & VM Cable.They only have a certain amount of engineers.

notbritishgas

This is very sad, almost going back to the old Civil Service GPO days of the 60's when 6 months was quite common to have a phone installed, that is if you got one at all.

After privatisation the first competitor to BT came along in the early 80's, Mercury, and BT decided they had to improve and made a concerted effort with the result that the target for installing a Bus line was 3 working days and a Res line 5 working days. Typical achievement by the early 90's was about 80%.

All that appears now to be lost, customer satisfaction? very low.

PS I do not think BT Openreach treat their BT Retail customers any differently to TT ones.

macman

In the 60s, my parents waited over 8 months for a line-and even then the best that BT could offer was a party line (I don't suppose anyone under forty will know what that is).
Happy days...

Gordon_Hose

Sister-in-Law has to wait 7 weeks for her new line to be installed as well.

notbritishgas

macman wrote: »

In the 60s, my parents waited over 8 months for a line-and even then the best that BT could offer was a party line (I don't suppose anyone under forty will know what that is).
Happy days...

BT did not come into being until 1980 (still part of the PO), prior to that it was called Post Office Telecommunications, a public corporation, it was changed to that in 1969 from The GPO where all employees were civil servants and had to sign the official secrets act.

bod1467

I remember us having a party line at my parents' house, back in the mid-late '70s.

1289rs

just been told ours is going to be 8/1/2013!! if we have no unfotseen weather between now and then it could be as late as end jan

im self employed and do a lot of work online/ ebay business this is diabolical

looks like im going to have to work from the in laws for the forseeable witch is far from ideal