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Cannot connect new mobile phone to Virginmedia Wifi at home

hs there as above. The phone recognises the router on the list - says it is connectiong - says it is receiving IP address - and then disconnects! it seems to be a problem with the router as I can access Wifi elsewhere. has anyone got any suggestions please as this has been going on for 2 weeks.thanks

Comments

  • chanz4
    chanz4 Posts: 11,057 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    is it the wirless n router? my mac used to have issues with them
    Don't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.
  • melb
    melb Posts: 2,887 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    it's the netgear one and my OH has problems with his MAC every so often where it randomly changes his password! he has phoned Virgin this pm but you lose the will to live after you've repeated ad nauseum the same thing and you can't understand what they are saying half the time - no offence intended.
  • victor2
    victor2 Posts: 8,168 Ambassador
    Part of the Furniture 1,000 Posts Name Dropper
    When you say it's the netgear one, do you mean the "Superhub" that Virgin supply and Netgear produce?
    I've had problems with the range of mine at N class being pretty poor. Found that changing the channel used from automatic to a manually selected one gave me a more reliable connection. That's with two computers upstairs and the router downstairs and nothing major construction-wise between them.
    I used inSSIDer to see which channel gave the strongest signal.

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  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    I had touble with the DD's Virgin hub, anyhoo solved it by using the wps facility. Just press the big blue virgin logo when you have the phone trying to connect and bobs your uncle.
    That gum you like is coming back in style.
  • melb
    melb Posts: 2,887 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    tried pressing the virgin flashing blue logo after selecting the WPS button connection option on my phone but no success. In fact it didn't seem like a button at all as there was no "give" in it
  • banger9365
    banger9365 Posts: 1,702 Forumite
    Part of the Furniture Combo Breaker
    put the router into modem mode and buy a proper router and all your wifi problems will go away ,
    thats why its got the name superdud ,it has really bad wifi
    there or their,one day i might us the right one ,until then tuff

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