O2 T&C change on email (6th April)

relle

Hi,

O2 sent me an email on April 6th saying there were minor changes to their T&C, I emailed their support but they have refused to give me a list of the actual changes, only stating that they were 'minor changes' (great support there)

a) Anybody managed to find out what the changes are?

b) Is this a nice get out clause? I'm in the middle of a 12 month contract but I'm aware of the possibility that if you don't accept new t&cs in writing a contract can be ended immediately? I've had a few too many problems with O2, and it pains me to be in a 12 month contract with them.

Thanks if anybody can help on my two small points.

Dear Anthony

We’ve made some changes to the O2 Online Pay Monthly contract terms and conditions which will become effective after 30 days from receipt of this email.

The updated terms and conditions can either be downloaded here (Adobe Reader required - get Adobe Reader free here) or viewed at https://www.o2.co.uk/onlineterms - please keep these for your records.

Regards

The O2 Online Team

andy88_2

It looks like you need to get your microscope out and compare them to the old ones

jf2404

"11. Changes to the Agreement
11.1 We may change this Agreement and the Charges at any time. If we increase the Charges for the elements of the Service you are using or change this Agreement to your significant disadvantage (in our reasonable opinion) we will give you 30 days' notice in writing before the changes take place."

In their terms, as above they say they can change the terms/ agreement whenever they want. So their allowed to do that.

It depends what they have changed, if they have changed the price and it is higher then by the look of it , they only told your 2 days agao which isn't the 30 days notice.

If they did change the prices then it would be a good get out clause, but you really need to keep asking them what they changed to see where you stand.

loopy_lass

yes!!!!!!! im just in the middle of trying to find this out also!!!!! will keep you posted if i find anything out...

T**ts

loops

relle

jf2404 wrote:

"11. Changes to the Agreement
11.1 We may change this Agreement and the Charges at any time.

Hadn't noticed that - while i'm not willing to delve into unfair contracts, I've re asked them for a copy of the old terms and conditions. Anything that can get me out of their grasp is good for me.. fed up of misbilling and corrections on later bills.