Its Like Banging My Head On a Brick Wall!!

daffodil

I dont know - waiting for a call from energy helpline to see if they know

Thanks for the link terrylw1 - will definitely contact them if the energy helpline cant help me

daffodil

The actual price has just been posted on my online account - I can rest easy now, thankyou for all your support and advice. Thankyou OFGEM for being there :T

jalexa

daffodil wrote: »

thankyou for all your support and advice. Thankyou OFGEM for being there :T

Well here is an opportunity to repay that advice. Why not go to Ofgem anyway with your problem and report back your experience.

daffodil

I might just do that:A

jalexa

daffodil wrote: »

I might just do that:A

Your edit reason " dont want to take up space with unnecessary post" is interesting. Did you mean to delete? OP feed back is always welcome, in fact the bane of this and other forums is OPs who freeload for advice and never return. Thankfully you are well ahead of the curve with your engagement with the thread.

For your benefit (and others) you are entitled to raise a complaint (with a supplier) on the first occasion you are not 100% satisfied with a customer service outcome. Never delay that step because if you remain dissatisfied 8 weeks after raising the complaint you are entitled to refer the issue to the Energy Ombudsman. That process is cost free to you but not cost free to the supplier so a "no-brainer".

As has been pointed out in another post, Ofgem does not have a role in dealing with individual customer complaints and (at best) will simply refer you back to the supplier's complaints procedure (and ultimately) the Energy Ombudsman.

The effectiveness of the Ofgem consumer affairs directorate (and the Energy Ombudsman) has been questioned in this forum, hence the interest in feedback.

One other piece of general advice, instead of having high expectations of an energy suppliers customer service competence, it may be better to expect (at best) complete ineptness. Try to solve the problem for yourself, then you will not be disappointed.

Your problem was easily solved in this forum if you had only responded to requests for key pieces of information. And we like to know the name of the supplier (which would have been obvious from the name of the tariff:D).