The Norfolk hamper company thread

poppie123

princessmoneysaver wrote: »

I can't just take time off for parcels either BUT if they happen to try when I'm out the courier will leave a card & reattempt another day. The last hampers that came I was messed about by the couriers but I still don't think you need to hassle the company about it. Would you do the same with any other company/large order?

I don't want to get into an argument over it all:o But yes i would do the same with another company, or i would make sure i paid the extra for delivery on a certain day when i knew someone was in. That's not me being an awkward so and so, just trying to arrange things.

We always have an absolute nightmare with delivery companies where i live due to it being in a small village so i would rather avoid the stress and worry of trying to re-arrange a delivery and be at home on the day they are due.

ohmochraich

I have been reading this thread with interest - but this is my first posting - when I put my order in I was told It would be the 1st week in December that the orders would be sent out - I will abstain from getting all doom and gloom until I am past that prospective date.:T

Firstly - it normally costs a lot extra to get stuff delivered here (even if the Royal Mail prices are the same here as everywhere else) - people usually take the opportunity to cream an extra £10-20 costs off us here (Highlands) - Neil told me that I would only have to pay the same delivery as everyone else!:beer:

Every time I have emailed I have had a prompt response (despite the fact that they must be really struggling to keep on top of all of the orders - cos Im sure they didnt expect the response from MSE'ers that they got :rotfl:).

I emailed Neil at 19:24 tonight and got a reply at 20:40 :T (i have to wait at least a day to 2 days with big companies). I was asking if he knew what day they were expected to be dispatched out (as I will have to book time off work like you poppie123) - and while Neil didnt have a date for collection he did promise to let me know as soon as a day was confirmed. He did not have to make that offer - he could have just ignored the email - or lied (if he had a mind to being dishonest!).

I think people should try to avoid being twitchy until they have something to be twitchy about - remember they are a fairly small company who have no doubt been deluged with orders and are probably run ragged trying to maintain quality and delivery times.:eek:

I don't think people repeatedly rubbing their hands with glee at the prospect of something going wrong and repeatedly returning to stir and wind people up are actually helping anyone - save the schadenfreude till it's appropriate or justified:beer:
...and if and when everyone gets their delivery - feel free to publicly apologise for stirring and winding people up.;)

....and before anyone says it - no Im not related/a rep/a friend/ employee etc of the company... I ordered after reading the original NH thread on here... and I work far too hard as a nurse to be bothered moonlighting for a food company!

princessmoneysaver

poppie123 wrote: »

I don't want to get into an argument over it all:o But yes i would do the same with another company, or i would make sure i paid the extra for delivery on a certain day when i knew someone was in. That's not me being an awkward so and so, just trying to arrange things.

We always have an absolute nightmare with delivery companies where i live due to it being in a small village so i would rather avoid the stress and worry of trying to re-arrange a delivery and be at home on the day they are due.

Why not offer to pay extra to get them delivered on a certain day then? Just a suggestion if it means that much to you.

poppie123

princessmoneysaver wrote: »

Just a suggestion if it means that much to you.

Why the sarcastic comment
All i am trying to do is get a delivery date and hoped others on here might know or at least have an inkling.

But, i will give them a ring tomorrow and ask if it is possible to pay the extra and get delivery on a certain day. Can't help to ask.

princessmoneysaver

It wasn't sarcastic, I was trying to be helpful.

ohmochraich

Try an email tonight Poppie123 - and follow up with a phone call tomorrow - or try on twitter @theNHCompany - sometimes they reply quicker on twitter . Neil didn't have a confirmed collection date when I emailed him tonight - but he did promise to let me know as soon as he did. They may be happy to have people arrange specific delivery days. edited to add - they have been on twitter in the last 40 mins

poppie123

princessmoneysaver wrote: »

It wasn't sarcastic, I was trying to be helpful.

Sorry:o i read it as being sarcastic:rotfl: But yes you are right i will try and get my delivery upgraded.
Parcel companies here are terrible, just seem to miss us out. The must think "oh sod that, it's miles out. We'll go there tomorrow"

poppie123

ohmochraich wrote: »

Try an email tonight Poppie123 - and follow up with a phone call tomorrow - or try on twitter @theNHCompany - sometimes they reply quicker on twitter . Neil didn't have a confirmed collection date when I emailed him tonight - but he did promise to let me know as soon as he did. They may be happy to have people arrange specific delivery days.

Twitter(faints) god i've got no idea how that works :rotfl:

ohmochraich

ha ha - never used it - but i think you just sign up and type a few words and put in @theNHcompany.........or something - Neil was on 2 mins ago but has just said hes off to bed cos hes been at work since 5 am! glad I dont work there - I work 7am - 9pm 3 days a week - and thats more than enough for me!:eek:

poppie123

ohmochraich wrote: »

ha ha - never used it - but i think you just sign up and type a few words and put in @theNHcompany.........or something - Neil was on 2 mins ago but has just said hes off to bed cos hes been at work since 5 am! glad I dont work there - I work 7am - 9pm 3 days a week - and thats more than enough for me!:eek:

He must be shattered, what with all MSE's orders and then any he took at the Ideal Home.
Don't think i'll even attempt twitter, took me long enough to suss out facebook. Soon got bored with that.
My Dad has recently set up a facebook account(he's 70) he has absolutely no idea what he is doing :rotfl: