3 wont let me return iphone 5

Buzby

Pretty irrelevant, to the OP, who is now realising 'buyer remorse' is not a valid reason for return. Having changed from a 4 to a 5, I'm delighted with the device, fast camera and processor make it a joy.

Why should the network take a hit on a used handset that is now secondhand? They cannot sell it as new - and the OP has entered into a contract with a major commitment - you can push toothpaste back into a tube easier!

grumbler

Buzby wrote: »

Why should the network take a hit on a used handset that is now secondhand? ...

Because the law says so? If the network doesn't like it, they can stop selling phones distantly. In a shop one can have a look at a real phone and try it. However, it's impossible to do this at home without removing cellophane wrapping from iPhone, that is one of the conditions that '3' impose.

It's not that I am saying that the law is good. IMO there a plenty of stupid laws around and DSR is one of them - excessively overprotecting the customers. However, Brussels' bureaucrats seem to disagree and AFAIK even longer cooling off period is on it's way.

EDIT: I forgot that it was in-store purchase. My apologies.

diamonds

Buzby wrote: »

Pretty irrelevant, to the OP, who is now realising 'buyer remorse' is not a valid reason for return.

Why should the network take a hit on a used handset that is now secondhand? They cannot sell it as new - and the OP has entered into a contract with a major commitment - you can push toothpaste back into a tube easier!

Because the law says they have 7 days !

A network can send this back to the manufacturer, third party or inhouse to master reset/check...it can then be sold as NEW as no parts were replaced so its not a refurb. If you have a problem with how DSR legislation works to protect consumers you should contacct your MP.

With Sale of Goods, DSR and others (the above many links I posted) CONSUMERS allow companies the "push toothpaste back into a tube easier" attitude by not knowing the legislation that protects them and enforcing such legislation, and yet we wonder why customer care standards are so low in the UK....self explanatory, too little are proactive about knowing or enforcing thier own legal rights.

laurel7172

The first rule of iPhone 5 Club is: You must talk about iPhone 5 Club. The second rule of iPhone 5 Club is: You must talk about iPhone 5 Club.

diamonds

laurel7172 wrote: »

The first rule of iPhone 5 Club is: You must talk about iPhone 5 Club. The second rule of iPhone 5 Club is: You must talk about iPhone 5 Club.

The third is you must buy one, the forth is defend its faults like a domestic abuse victim, ahhhhh marketing dont ya just LOVE it !

LOL a 3/iplod advert was on as I typed that^

Rusty!

Why is everyone going on about the DSR when the OP said they got it from a store?

diamonds

I elaborated on DSR as people posting its its 7 days - it is ONLY 7 days if the company make you aware of your rights under DSR then longer upto 3 months....thus why I showed guidance & posted info & links asking people to educate themselves as its NOT 7 days ALWAYS, moreso with non 3 stores purchases in the T&C which blatently ignore customers legal rights under DSR.

gjchester

diamonds wrote: »

READ the link I posted before commenting nothing to do with what I said nor posted

I did the software exclusion clause comes off the OFT page. As I said it's Threes view that using the software personalises it. I don't think it's right but they no doubt have laywers who think it is and hence the position.

gjchester

grumbler wrote: »

Indeed narrow..
The spirit of this law - and this is something that does matter in UK - has obviously nothing to do with unsealing and switching a mobile phone on.

By the same token the spirit of the DSR is to give you the chance to examine something as you would in a shop, it's more designed for items such as it's clothes and you don't see the colour "in the flesh" or try them on to see the fit in the same way on line. Have you ever been in a store and looked at something under the halogens then got outside after buying it to see it looks a different shade of colour in natural light?

As someone else said phones are often dummies in store, but you can ask to see a live handset if you wish. You can't do that online and hence the DSR gives you chance to see it in real life, and reject it if its lets say too big or small.

Customers seem to read the DSR as a seven day trial period, when it's not. Going back to the clothes example if you buy jeans then wear them for two days you would not expect to be able to return them. The DSR is more generous in that you could wear them and as long as they are as new return them.