New Dell laptop - Urgent Problems - Help please!

wageslave

Your only slightly doomed.

I would follow malamutes advice and system restore to when I could access the net. This wont cure the problem if its malware/trojans but it should allow you to get online and run a scan

pinkemsy

Thank you, I'm going to do this now but keep logged on to this machine to keep checking for any further answers. I'm sorry to be a pain and you've all been really helpful.

albertross_2

Pinging https://www.l.google.com [64.233.183.103] with 32 bytes of data:

Reply from 64.233.183.103: bytes=32 time=281ms TTL=246
Reply from 64.233.183.103: bytes=32 time=193ms TTL=246
Reply from 64.233.183.103: bytes=32 time=220ms TTL=246
Reply from 64.233.183.103: bytes=32 time=227ms TTL=246

Ping statistics for 64.233.183.103:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

It should say something like the above, if it says the bit in bold, then that proves you are on the internet, so it is probably an issue with IE if it still doesn't work

Have a look through the IE, tools, internet options tabs, and clear out temp files and reset defaults, see if it helps.

pinkemsy

Yes it says very similar to what you've posted, and identical in respect of the packets info. It's good to know it may well be IE. I'm going to system restore to two days ago.

pinkemsy

I did system restore, which took away a lot of the content of things I'd added (eg my old emails, documents etc). I've had to undo this restore back to the current time. I'll see what Dell say tomorrow..... I'm so wound up I won't be able to go to bed at this rate! :mad:

albertross_2

Dell will say restore it back to factory state. What you do after you get it, isn't really their responsibility.

malamute

Yes you would loose some of what you had installed from the last good restore point. But what about the connection problems was it back to normal?. Dell won't be much help they will probably suggest a full restore to as shipped i wish you well you could be on the phone for quite a while.

Chippy_Minton

pinkemsy wrote: »

Thank you but unfortunately I can't access the internet on the laptop that is worst! I think I'm doomed......

Ah! I overlooked that crucial point. Suggest you bring up Task Manager (Ctrl+Shift+Esc) and look for processes using high CPU.