Billing policy changed in a website after signing up. doesn't feel right!

Gattagai

Hello all,

Apologies if I am posting in the wrong forum, but just wanted a little help.

A couple of years ago I signed up for a website which provides online shops. The billing structure was put forward in the terms and conditions as being a percentage of what the shop was turning over. As I wasn't yet off the ground, and didn't even have a product to sell, I took the first step and signed up thinking there's nothing to loose. ie. If i'm not selling anything then I won't be paying anything.

Well life took over and I never managed to put aside any time to make my online shop. I didn't forget about it, but didn't use it - just had the account sitting there empty.

I discovered that shortly after signing up, they changed their billing structure and shifted from charging a percentage, to charging a monthly fee.

They sent out a notice in the style of a chatty newsletter which I didn't see - therefore the first I discovered was through seeing my direct debit payments had been coming out of my account.

The company are being very polite and helpful. But my hunch is that it's not on that they change their payment structure like that. After all in the t&cs they sent me it says nothing about reserving the right to change how they charge (it states that it is done as a %) if they had i would have been more concerned in keeping an eye on the account.

Thank you for reading this through

Guardsman

Try posting it here http://forums.moneysavingexpert.com/forumdisplay.php?f=173

Gattagai

Thank you.

Have a good day.