Virgin Media - 2 week BB outage, what to do?

visidigi

93123 wrote: »

Except what they said was hyperbole, not a threat. I assume they meant they will simply complain or something.. thought everyone got that.

Hyperbole?

Honestly, there is no indication of that, no smiley, no wink, nothing.

Given the attitude of the OP, its not unfair to say he/she/they meant it - therefore your assumption holds no ground.

Lit_Up

Visidigi I'll squeeze you til your pips squeak. Make of that what you will!

Lit_Up

spike7451 wrote: »

Because the work is done by contractors.This is what happens;
Girl phones the contractors install supervisor,asks if a job can be slotted in as someone messed up,install supervisor refuses as he has no spare crews.
Girl phones you,you get annoyed & she goes to speak to her manager,who phones VM's installation manager,who isn't a contractor,who phones the contractor install supervisor who begrudgingly agrees to take on the extra work.
Seen it many many times.
Good luck for tommorow.

I appreciate you illustrating the situation. From my perspective though, it's all just excuses. I'm a customer in a competitive market. I paid for something, I expect to receive the service, and if there is downtime then I expect it to be fixed without issue. The ins and outs of why VM couldn't schedule the repair on time - the politics of install manager, contractor, crews cannot be expected to be my concern. ANYWAY it's fixed now, although I still can't watch youtube at anything higher than 360 so that's another issue I'll have to fix...

93123

visidigi wrote: »

Hyperbole?

Honestly, there is no indication of that, no smiley, no wink, nothing.

Given the attitude of the OP, its not unfair to say he/she/they meant it - therefore your assumption holds no ground.

I don't think "I'll take their heads off" warranted a smiley or a wink. They were !!!!ed off and exaggerating... So I do believe my assumption holds ground. Who would read it and think "I better tell someone, they made a genuine threat to physically detach someone's (who?) head from their body!"