Faulty coat, no reciept. Any rights?

rustyboy21 · 16 October 2012 at 5:16PM

lilmiss1982 wrote: »

UPDATE

Thanks for all the replies to this thread.

Its wasn't straight forward as had no proof of purchese and the washing label was missing which made it difficult for the obtain how much the item cost as coat was no longer on sale in the shop.

They accepted the coat was faulty and after a few members of staff got involved and a manager and a twenty mins of staff runnning around looking for the coat, and faffing with the till they kindly sorted a replacement.

I consider myself very luckly to have been given a replacement coat, it is exactly the same style just a different colour it was the only one in the back of the store and happened to be the right size.

:j:j:j Thaks for that. Love it when a poster comes back and puts things straight !

Thought you would be ok, never had any problems with next myself. Most times , it is the way you approach them which works out what you will get. As I always say, be polite but reasonably firm and it wrks wonders