neg for collection only

Strapped

MacsReturns wrote: »

It depends on what's meant by "buyer wanted to arrange a courier"... Why does everyone assume the buyer wanted the seller to pay for the courier?

Usually this means the buyer wants to send a courier to collect the item, which seems perfectly fair to me, so long as the item has been paid for already.

I have some items up as 'collection only' and add a note to contact me if buyer wants to send a courier rather than collect in person (so it can be packaged first). I imagine refusing to accept a courier is tantamount to refusing a collection, which would be why the buyer left a negative.

It's not unfair, you refused a reasonable request.

Until the day you sell an expensive item which gets lost by the buyer's courier, and they then claim INR from you to get a refund, and you are left not being able to claim against the courier because it was the buyer who contracted with them. Probably won't seem such a "reasonable request" then. No item and no money.

shaun_from_Africa

MacsReturns wrote: »

It's not unfair, you refused a reasonable request.

It would have been a reasonable request had it been made prior to bidding for the item instead of when the auction had ended.

I have some items up as 'collection only' and add a note to contact me if buyer wants to send a courier rather than collect in person

Which is fair enough but the listing in question made no mention of courier collection being a possibility.
Where an item is listed as collection only, it is clearly stated

collection in person

and not collection by courier.

Obviously_the_best

I'd just phone eBay, explain, then ask them to remove the neg.

MacsReturns

Strapped wrote: »

Until the day you sell an expensive item which gets lost by the buyer's courier, and they then claim INR from you to get a refund, and you are left not being able to claim against the courier because it was the buyer who contracted with them. Probably won't seem such a "reasonable request" then. No item and no money.

At my last job we did this a few times with no problems. The driver never left the premises without signing a declaration stating consignment number, his name, company etc and we got a written statement from customer that they assume liability at point of collection. I don't really know the fine points of the law here, so we may just have been lucky, but I'd have thought the courier is acting as the buyer's agent and the contract is for the item to be collected. Where would you draw the line? What if the buyer's husband/son/workmate collected and it 'didn't arrive'? Or if the buyer is a company and they send an employee?

Can of worms once you take the lid off :eek: I may go and revise a listing or two, after all.

paddyrg

Just a chip in on this subject - some couriers like the one I have used often (who advertise on ebay with the word silver in their name) offer a wrapping service - I have sent them for stuff which the driver receives, wraps, transports, delivers and unwraps for me. In such a case, I really don't see what the argument would be - they arrange with the seller a pickup slot much as any private pickup would have to. Frankly, a neg is probably appropriate.

Contains_Mild_Peril

You could try asking eBay to remove the neg, but they probably won't and even if they do it will involve a lot of hassle explaining the situation to them. Since it's a new account, I think the best option would be simply to start a new account and close or abandon the old one.

sharnad

Ask eBay to remove the neg inform them buyer would not collect