Been conned UPDATED with seller response

epm-84

RFW wrote: »

How would you know that? If they go round charity shops buying games to resell then they are a business. I'm sure there are plenty of businesses that sell second hand games.

I said it's unlikely that they are a business.

Your responses are along the lines of they are a business unless they can prove otherwise, which isn't an assumption you can make without a lot more evidence.

However, as the seller can't confirm to Hollie84 that all the parts were there when the item was posted I think it is unreasonable to not refund the return postage.

Hollie84

epm-84 wrote: »

I said it's unlikely that they are a business.

Your responses are along the lines of they are a business unless they can prove otherwise, which isn't an assumption you can make without a lot more evidence.

However, as the seller can't confirm to Hollie84 that all the parts were there when the item was posted I think it is unreasonable to not refund the return postage.

I think ive got no chance,all emails are being ignored.maybe a neg would prompt them altho i wouldnt want to retract the neg as its accurate really :mad:

Hollie84

There was no contact details coming up but after numerous emails back and forth with ebay they have managed to get there telephone number,question? how would u approach it now bearing in mind this seller has still continued to ignore me,ive still not left feedback yet.ive tried calling but no answer so could be at work,will try again this eve but wanted advice on how to approach it if i get an answer?

freddysmith

Confronting an unknown person is a challenge. They probably will be off guard and defensive. What are you like with cold callers?
Be polite and state who you are and what the call is about (the promised postage return cost).
Their reaction may well suprise you but don’t get into an argument and be prepared to put the phone down.

Hollie84

Ok thank you,cold callers im actually quite polite,just tell them sorry im not interested but am polite to them.I can get a little hot headed when angry so will be biting my tongue the whole time i think,will try calling again later,hopefully i will get my refund but i could also get hung up on.will report back once i get an answer,hopefully.

freddysmith

Hopefully you will get a good result but try and move on, and release yourself from any mental anguish this has caused.
Good luck.

Hollie84

Thanks worth a try if not i will just put it down to a bad experience and get on with it

RHemmings

On the general point of how do they get the seller to pay for return email: here's a potential solution.

The seller has to pay for return email. If they don't do so within a reasonable time, then ebay would refund the buyer without requiring the buyer to return the item.

It would "work", but imagine the response on the ebay seller forums if they instituted this.

BTW: There would be some details to work out, e.g. how much is postage going to be. But if they could have an integrated postage system similar to how Amazon processes returns, then I think it would be easy to make a practically workable system.

verityboo

RHemmings wrote: »

BTW: There would be some details to work out, e.g. how much is postage going to be. But if they could have an integrated postage system similar to how Amazon processes returns, then I think it would be easy to make a practically workable system.

Perhaps they could refund the same postage to return as the seller charged originally but with a minimum rate set (in case seller offered free postage etc) . It would make sellers who charge stupidly high postage think?

halibut2209

RHemmings wrote: »

On the general point of how do they get the seller to pay for return email: here's a potential solution.

The seller has to pay for return email. If they don't do so within a reasonable time, then ebay would refund the buyer without requiring the buyer to return the item.

It would "work", but imagine the response on the ebay seller forums if they instituted this.

BTW: There would be some details to work out, e.g. how much is postage going to be. But if they could have an integrated postage system similar to how Amazon processes returns, then I think it would be easy to make a practically workable system.

And cue all the lawsuits against eBay.