Ebay.com CS have unfairly closed my SNAD case so what to do?

Taadaa

That is true, although in eBay's case I think the minority are becoming the majority as more and more honest people are being driven away.

xanthe

Apart from problems with the condition of the items, size issues is another reason why I don't like buying clothes online, new or used.

steveE2

With DSR's like these I doubt they'll be selling much longer
Item as described 4.1/5.0
Communication 3.8/5.0
Dispatch time 3.5/5.0
Postage and packaging 4.2/5.0
charges

Haffiana

The item was accurately described. It stated 'used' and it was used. There is absolutely no reason for a buyer to imagine that that meant 'used only a little bit' rather than it meant 'used and just about ready to be binned'. Was there a photo?

I don't see why you should receive a refund because you made an assumption? They were sold as used, and that is what you received. If they were brand new you might be correct in raising a SNAD. What would your photos prove? That they were not in fact used?

I don't agree with eBay that you changed your mind, and I also think the seller could have described them more thoroughly. However she didn't, and therefore the mistake is yours in bidding. You have the right to leave feedback about your item reflecting your anger and disappointment, but I don't see why you feel that you are entitled to buyer protection.

George_Michael

I have to agree with Haffiana on this.

If the shoes were simply described as "used" with no further description of exactly how used or how worn they were then the seller has not really done anything wrong.

Used
An item that has been previously worn. See the seller’s listing for full details and description of any imperfections.

If the seller's description didn't give any further details, then you really should have asked before bidding and not just assumed that they would have been in good or fair condition.

CKhalvashi

George_Michael wrote: »

If the seller's description didn't give any further details, then you really should have asked before bidding and not just assumed that they would have been in good or fair condition.

+1.

As mentioned above, we flog a lot of our old motors on eBay. I'll always state 'high mileage', I'll also state 'not been a taxi', but I won't explicitly mention that it's probably got upwards of 20 trips round the world on it, neither will I mention that it's been driven worse than a taxi.

The general rule here is to be wary of anything online, however I would be honest if asked, and will always give details of major work needing doing.

The fact most our cars in this state are 1p no reserve auctions, I think that this reflects the fact whatever it is would be knackered.

CK

purple321

I think that's a bit harsh, I don't think it's unreasonable to expect an item someone thinks is ok to sell to be in a useable condition and not fit for the bin. But I also have heard of this happening a few times so as I said I would ask about condition if it wasn't mentioned

shaun_from_Africa

The problem is that one person's idea of what is wearable/useable may be totally different to that of another person.

I've often seen people walking around in trainers or jeans that I would only consider fit for the bin and some of the people concerned don't look like they are short of a bob or two.

I would never buy anything listed as used unless there was at least a basic description, and this would be even more important for used clothing.

Taadaa

Hi OP ummm I've just sepen your posting on Buyer Central and l hve to say if you want to get yourself permanently banned fron eBay you are going in the right direction

richto

Taadaa wrote: »

Yes you need to revise that asap if you can. References to investigations or cases are not allowed.

And i advise you not to contact her, but if you do, she can report you for anything that could be seen to be threatening and any profanities.

She might report you but eBay dont care unless you threaten physical violence.

You should also try and appeal the case:

How can I appeal the outcome of my complaint?

Question : Answer : To appeal the outcome of a Claim investigation:

Go to the Resolution Centre > Closed cases > Appeal > Follow the onscreen steps
The Appeal button will only be available for 10 days after the case is closed in the Closed Disputes section in the Resolution Centre.