NPower complaint

dvdrdl

I recently had my estimate from NPower which was waaaay off so i called to give new readings and requested a new bill.

It took them ages to send a new bill which i paid the day it arrived.

However i keep getting threatening letters of disconnection, baliffs etc etc

what the hell are they playing at?

I cant even get in touch to complain as the phone lines are always full

I dont understand why they treat honest customers in the same manner as a fraudster, its disgusting!

Any ideas where i can address a proper complaint to someone who will listen?

Wywth

dvdrdl wrote: »

I recently had my estimate from NPower which was waaaay off so i called to give new readings and requested a new bill.

It took them ages to send a new bill which i paid the day it arrived.

However i keep getting threatening letters of disconnection, baliffs etc etc

what the hell are they playing at?

I cant even get in touch to complain as the phone lines are always full

I dont understand why they treat honest customers in the same manner as a fraudster, its disgusting!

Any ideas where i can address a proper complaint to someone who will listen?

I didn't think nPower sent out revised bills if they send an estimated one. Unlike some companies (such as SSE who will rebill), nPower make efforts to get a real reading before they bill.
Once billed, even if based on an estimate, they expect the bill to be paid and any revision will be applied to the following bill.

So the question is, have you paid the bills on time and in full?
If you have, I suggest you contact nPower

jalexa

Wywth wrote: »

I didn't think nPower sent out revised bills if they send an estimated one...

That is an interesting point. Checking the Standard Licence Conditions (21.B.1) I was quite surprised only to see a requirement for the reading to be reflected in the next bill.

However reading the Code of Practice for Accurate Bills I believe NPower is bound by Clause 3.9 to send a replacement bill, which is what the OP describes.

dvdrdl

My reason for requesting a rebill was a gross underestimate.

I owed them more than they stated.

I didnt want a MASSIVE bill over xmas period or it wouldnt have been a prob.

I paid 2 days before the deadline however the threatening letter was dated the day i paid :-S

They are fiddling people that arent in 24/7 to let the man in and then cause problems when you try and correct their doctored figures.

Its as though they are trying to retain units owed to bill me in a period where its going to cost me more.

Wywth

dvdrdl wrote: »

My reason for requesting a rebill was a gross underestimate.

I owed them more than they stated.

I didnt want a MASSIVE bill over xmas period or it wouldnt have been a prob.

I paid 2 days before the deadline however the threatening letter was dated the day i paid :-S

They are fiddling people that arent in 24/7 to let the man in and then cause problems when you try and correct their doctored figures.

Its as though they are trying to retain units owed to bill me in a period where its going to cost me more.

I wish my supplier would "fiddle" me and not charge what I owed them. :cool:

If you've paid the bill, then as I said, contact nPower to enquire why you "keep getting threatening letters of disconnection, baliffs etc etc"

undaunted

He / she means fiddle him in the sense that they believe Npower are under billing now & will then be billing the missed units later - after their price rise.

It isn't unreasonable for them to have supplied a correct reading and expect a correct bill.

dvdrdl

yes thats what i was trying to say :P
I dont get my point across very well when annoyed lol

Terrylw1

jalexa wrote: »

That is an interesting point. Checking the Standard Licence Conditions (21.B.1) I was quite surprised only to see a requirement for the reading to be reflected in the next bill.

However reading the Code of Practice for Accurate Bills I believe NPower is bound by Clause 3.9 to send a replacement bill, which is what the OP describes.

They've always issued a recalculated bill. Estimates are not good for suppliers either as they form part of consumption history so will continue the poor estimation whereas a replaced value corrects this.

In terms of the SLC, this means where the reading is close to a forthcoming bill. Billing a reading that is 3 months old would cause inaccurate billing and force a later catch up. So, its just badly worded.

As far as I thought, bill replacement was standard to the industry from deregulation...as suppliers merged after I could see that several all had this capability in the systems.

nPower

Hi dvdrdl,

Sorry to hear about this, you shouldn't be receiving any collection activity letters for bills that have been paid.

In your post you said that it took a little longer than expected for your amended bill to arrive, so I'm wondering if the collection letter you received was for the balance on the estimated bill, as you don't mention paying this?

By all means, if you'd like me to take a look into this for you, please send me your details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL]

Many thanks,

Adam

macman

Then why not pay the underestimated bill in full and await a revised billing for any balance?

Tightgit83

Right here is the deal with any Energy Company which everyone needs to know.

They like to triple estimates and ignore genuine meter readings.

The following will happen when you open a new contract.

1. You give them your meter reading. You go about your business.

2. 3 months later the electricity company finds the average energy usage in your area and then doubles it. They call this your estimate.

3. You get a debit (debt) of a figure near £300 in your account and for the next 9 months your payments slowly reduce this number.

4. 9 months down the line they make another estimate with their bogus unfair calculating method until you catch on and demand an explanation.

5. They ask you for your actual meter reading. You think you have saved a big bulk of cash but that is nothing to the scams they pulled with previous estimated figures during the estimated meter readings you ignored.

So how do you get round this? Simple you keep the meter reading from the previous Energy supplier.

Npower currently say I owe them £500!

However Npower actually owe me £100.

I gave them a meter reading in December when I opened my account.
They probably don't have this on file anymore but I have a letter from E-on with it on.

They decided to give me a estimate in 10th April 2012 and in 10th October 2012.

If I give them a meter reading over the phone my Bill will go right down to £200.

However I know how they work. I am going to tell them I know my meter reading from December 2011.

Soon as they hear that they will know they owe me money. But they will lie as usual and try and con me even when they know Im on to their scam.

The thing is with NPower is they won't acknowledge they are in the wrong until you have enough legal power to sue them.

Anyway Christmas is going to come early. If they don't reduce my bill Im taking them to court and get a good £20,000 out of them.

Be warned NPower. Some of your customers actually have powerful solicitors in their families.