WARNING for customers leaving Virgin Media

leftfootleashed

Just a quick warning for anyone leaving Virgin Media.

I recently left Virgin as I moved to a new area which they don't cover. I had the top TV, broadband and phone package as the cost was split between 6 people. After I left they sent me a final bill which said I was around £120 in credit on the account (I think they charged for an extra month, and then put it as a credit - bit underhand but there's worse).

I expected them to pay this by Direct Debit as that's how I paid my bill, but when nothing came through I rang them and they told me they need to send a cheque and I hadn't given them a forwarding address (which I had, they sent a bag to sent back the equipment in to my new address).

Clearly their policy is to take as much as possible from you at the end of your contract and hope you don't ask for it back. Needless to say, I won't be using Virgin again.

banger9365

looks like i've have to watch virgin ,i'm also leaving virgin on the 15th nov and my account is paid upto the 21st nov ,
cancellation was given on the 1st october by phone and letter ,
if they think they can take one more full payment out they can think again ,i should only be paying for calls made up to that date

macman

Were you still in minimum term? If not an ETC will be charged against any credit.
Moving to a non-VM area does not void your contract if still in minimum term.
You need to give 30 days notice, and the charges (other than exclusive calls etc) are levied 30 days in advance.