eBay buyer lost resolution but demanding I settle privately!

al1960

Hi there,

I am a private seller and sold 4 identical lights on ebay and the buyer stated that 1 was missing a tiny screw, I sent another and but the wrong one so sent another.

I then got a message that upon cleaning the items, they noticed another was missing, I had a spare light that I was going to keep, so I agreed to dismantle it to provide the spare piece, I sent it by Recorded delivery but it was never signed for and remains unclaimed.

The buyer opened a case in the Resolution, stating that the item was not as described and wanted to return it, I stated that it was fully intact and that they could have mis-placed the screws whilst cleaning them, but sent the screws as a goodwill gesture.

After a lot of tooing and fro-ing of mesages on the resolution, I sent it to eBay to decide the outcome, and as they always do, found in favour of the buyer in that they said he could return the items for a full refund.

He had gone away though within this period and missed the deadline for getting the item returned and before they returned, I got my money back and that was that.

However some 6 months later, they have privately emailed me demanding DSR's and a full refund including a demand that I pay for the return.

I explained that I am not a private seller and that these items were mine and had been used by me, they said with the total of my feedback in 2 years they doubt that was true! A 5th of this is items that I have bought and a large part is my childrens clothing, however I have been selling alot of family Heirlooms as my parents have quite a bit to get rid of and they were worth much more compared with second hand clothing, so have been concentrating on that.

They accused me of acting outside the law and want their money!

I explained that I would be out of pocket as I have paid ebay and paypal fees. They dont care about that, and still want their money.

Please help!

vuvuzela

PM a board guide and ask them to move it to Ebay, Auctions, Car Boot & Jumble Sales where you will get better replies.
But, what I would do is send one last email without any emotion or long-windedness simply saying that you can not assist them further, then ignore them and eventually they will go away.

meher

I don't know about ebay but a quick glance on my amazon account policies (although I am only a customer) and common sense tells me that they are well beyond the time limits to keep persisting on this for a resolution. It is likely that ebay and paypal have turned them away on the time limit clause, so they decided to take it up with you. vuvuzela is spot on - some folks are best ignored. Alternatively, simply say that they are free to contact ebay or paypal to help them in this matter and end the conversation on that note.

al1960

Thank you both for your replies.

I found myself emailing them a long winded letter, explaining why I have such a high feedback and then after sending it thought why the hell have I had to explain myself to this person!

In their emails they keep stating 'I will give you until the 18th of this month to reply' so I am guessing that they plan to go to the Magistrates court of something, privately with this.

P.s. I would have posted it on a more suitable section of the forum, but I only registered yesterday and just couldn't work out how to do it as the only clue was the words 'new thread' at the top left but it wouldn't let me open one up. I posted by another link via forum search, so any advice on how to get your bits on the relevant page would be much appreciated.

Marky-Boy

Almost always bluffing, it's easy to do on the internet when you don't even have to show your face.