XLN telecom Let me down, advice please

olipot

Not sure if I am in the right thread, I have a business and have been with XLN for quite a few years now for my telephone, on friday I had a call to say there was a better tariff for me which would be a one payment each month and this would inlcude all my calls, at the time i was really busy in the shop and should have asked them to call me back but I didn't and instead said I would take up this offer, on the monday I received a new contract starting from the monday but looking at it I realised it would not be to my benefit, I telephoned them on the monday and asked if I could revert back to my original tariff as I felt with being busy on the friday I had not understood all that was said to me, also in the contract it said I would have to pay for any calls if I went 20% over my normal calls in 3 months, I am sure this wasn't mentioned in the call, there is nothing mentioned in the contract about cancellation, but I have had a call today and been told I cannot cancel and have a 12 month contract now, I feel so let down by XLN is there no way I can now cancel, really I am just seeking advice from you clever people as there always seems to be someone on here who knows all about these things and would appreciate any help, if I am in the wrong then fair enough but just feel I should have had it in writing as well
thank you

olipot

Any help please

vuvuzela

Unfortunately this is a consumer website and most people here won't have any experience of business to business transactions.
Thread bumped anyway to see if anyone does, but you might have to make a judgement about taking legal advice (expensive) or gritting your teeth and paying for 12 months then making sure you follow any cancellation procedure to the letter...

olipot

Thank you Vuvuzela for taking the time to reply I really appreciate it, I know it is a long shot but I know there are some very knowledgeable people on here who always seem to have an answer for everything

ThumbRemote

Could you write to them, stating the provided paperwork is not what you agreed to over the phone, and therefore you consider the contract void?

olipot

Hi ThumbRemote thanks for replying I have spoken to them and told them that but was told I am now in a contract and can't do anything about it, I guess I will probably have to stay for the 12 months but there is no way I would stay with them after, I can't believe a company rings on a friday with a proposition and o n the monday it is all signed and sealed and they won't negotiate even though I felt pressured into it

flashnazia

Have you tried posting in the small business board? Maybe they can help?

olipot

Hi Flashnavia thank you for your reply I didn't realise there was a small business board

diane57

olipot wrote: »

Not sure if I am in the right thread, I have a business and have been with XLN for quite a few years now for my telephone, on friday I had a call to say there was a better tariff for me which would be a one payment each month and this would inlcude all my calls, at the time i was really busy in the shop and should have asked them to call me back but I didn't and instead said I would take up this offer, on the monday I received a new contract starting from the monday but looking at it I realised it would not be to my benefit, I telephoned them on the monday and asked if I could revert back to my original tariff as I felt with being busy on the friday I had not understood all that was said to me, also in the contract it said I would have to pay for any calls if I went 20% over my normal calls in 3 months, I am sure this wasn't mentioned in the call, there is nothing mentioned in the contract about cancellation, but I have had a call today and been told I cannot cancel and have a 12 month contract now, I feel so let down by XLN is there no way I can now cancel, really I am just seeking advice from you clever people as there always seems to be someone on here who knows all about these things and would appreciate any help, if I am in the wrong then fair enough but just feel I should have had it in writing as well
thank you

dont let them get away with it they did this to me and i got them to change it back as they phoned me offered me a better deal and it wasnt a better deal i told them i would cancel direct debit and id go to court they then did something worse offered me the old deal back and has a good will gesture a mobile phone with 300mins completly free i didnt want the phone has ive got one but he said well it isnt going to cost you anything so you may as well just had paper work and after 3months its going to cost me 10pound plus vat i have just phoned and gone mad at them if not sorted today i will cancel my direct debit move to someon else and go to court had enough of them but ring them back dont let them get away with it

AlSelley

For what it is worth I had a near miss with these guys a few days ago.

Looking to move into new offices and they looked interesting from a cost perspective. The funny thing is they have a Trustpilot account and while I was speaking to the customer rep decided to look through their reviews. What an eye opener!! The main issue appears to be a cancellation fee of £350 odd quid. Made my excuses and put down the phone after the rep could not give me a clear answer. But he did admit that the fee was very high, " cos they are a business ":rotfl:

My advice is to stay well clear