UKmail rant-just want to vent :)

zoesmummy_2006

UPDATE

spoken to my local ukmail depot and been told that its not coming today.........theyre apparently using agency workers at the min and they didnt read the instructions re me being out this morning. Apparently their usual driver is back tomorrow but they wouldnt give me a time for when they would deliver. Im so frustrated!!!

libbysmum_2

deanos wrote: »

The drivers probably don't have company phones so wont call using there own credit, or probably don't have the time either

the ones on my route have company phones as i use uk mail for business ( notof my choice though) i used to have a fab driver for 18 months who used to call if i wasnt in or was going to be before 9 to check , since he left i think ive got the same drivers as you - iregular staff who usually come after office hours or not at all, squashed boxes and terrible customer services who take forever to answer the phone.

The best thing was when a tracked parcel supposedly was left in a locked porch,and a calling card left also. uk mail were adament the driver was reliable and a long serving driver who had definately left it there, even when i queried why would he leave a missed you card. I threatened to go to the police and got my head office to call and all of a sudden this parcel that was definately delivered turned up in the depot - definate cowboy company xx

andyrules

Have to agree with OP, I had a simcard delivered (worth £1) and waited in all day ensuring I was up early and didn't even venture into the garden. At 4 I rang and was assured that they deliver up until 7, however, they failed to show. They only have a few depots so for me, collecting the parcel myself wasn't an option. They didn't even have an explanation - just said the driver didn't make it! Useless.

zimzimma

Here you will find a list of all the contact numbers for your local UK Mail depots, In case you want to make a complaint, chase a delivery or cancel the delivery for a different day.
these are the numbers they don't want you to have
hope this helps ;-).




DEPOT Operations Number

Aberdeen 01224 248336
Bath 01373 453811
Basildon 08451492127
Belfast 02890848411
Birmingham 0121 335 1001
Bournemouth 0845 1492131
Bristol 01454 634 655
Burgess Hill 08451 492133
Cardiff 02920 811076
Carlisle 0845 149 2136
Croydon 0208 662 8270
Courier Systems / 41299 0207 565 1561
Dartford 01322 318310
Derby 01332 386444
Docklands 0207 3358000
Edinburgh 01506403300
Exeter 01395234550
Fareham 01489 553464
Glasgow 0141 643 3340
Gloucester 0845 1492145
Guildford 01276 682078
Greenford 0208 8332010
Hemel Hempstead 01923 858 568
Huddlesfield 01484 711 377
Ipswich 01473 707 135
Isle Of Man 01624 827087
Leeds 0113 307 4850
Leicester 0116 202 3920
Lincoln 01522 866 020
Manchester 0161 8691160
Medway 8451492159
Milton Keynes 01908 287 660
Newcastle 0191 4210000
Norwich 01603 813890
Nottingham 01159 453876
Oxford 01235 549091
Perth 0845 1492184
Preston 01772 799 130
Runcorn 01928 523523
Sheffield 01709389550
Slough 01753 706198
Stafford 01785 242500
Swansea 01792 560210
Swindon 01793 890100
Teeside 01642 788866
Thames Valley 01635 295496
Truro 01209 215758
Tunbridge Wells 01892 708502
Wellingborough 01933 234340
Wigan 01942 680660
York 01759 322 470
jersey 01534 616 616
Inverness 014637 15843

helenmcneill_2

ye, im having major problems with ukmail

paid for next day delivery and still waiting 10 days later.

London to Belfast - never reached Belfast - no explanation and the closed the case - still no parcel!

was £2 cheaper this way lol

zaax

The problem is the lack of drivers. A lot quit the business (of LGV driving) because they didn't want to do their cpc and companies are not paying enough.