20% TheWorks.co.uk with code, no min spend, loads of bargains, 99p del & 8% cashback

new2u

I placed my order on the 4th they arrived yesterday ,wasnt too impressed ,parcel just came wrapped in brown paper no padding at all, luckily items were fine.

fiscalfreckles

I placed an order & got this:

Good afternoon,

I am emailing you regarding your recent order with The Works. I would firstly like to personally apologise for the delay in getting your order to you. We have recently installed a new warehouse system and we’ve experienced a few teething problems. Unfortunately this has meant that your order was not immediately picked and packed, however we will get this order to you ASAP.

Due to this delay I would like to offer you a 20% discount off your next order. Please use promotion code [removed] when you next order with us.

Once again, please accept my apologies for the inconvenience this has caused you. Our warehouse team are working extremely hard to resolve this matter and to prevent this happening in the future.

If you have any questions or queries please do not hesitate to contact us.

Kind regards

Sara Barnett
TheWorks.co.uk

That was on Tues, no sign of the order...

Also seemed a bit daft to give me a 20% code when there is one available anyway!

aliaslotte

Grimbal wrote: »

Has anyone had a problem with their deliveries? I placed an order on 10th, and received only a couple of items (that were damaged). There's still a considerable amount on my order still to arrive, and there's no information in the "my account" section on their website

I've also had the same problem. I placed my order on the 12th and the website still says 'order accepted' rather than dispatched. Yesterday, I received one item from the order [of around 15 items] and the note inside made no mention of the remaining items or the 20% off code I used.

I have emailed them and was told that there was a problem with the system or something and that they would send things out asap.

I am disappointed, to be honest. I've used The Works Online before and had no problems. And, I was very pleased with the items I had ordered - managed to check off quite a few people on the Christmas list - but I didn't expect quite so many issues/delays in receiving the items.

jap200

jap200 wrote: »

Thank you OP. Needed to buy son an art portfolio for his GCSE artwork and they have an A3 one half price for £4.99, so with the discount it came to £4.98 including delivery. I do have a Works store nearby, but it would have cost me £2 to park and shop there, so this is even better!

Arrived yesterday and very pleased with the item. Not so pleased with thin brown paper used to deliver it in though as it had got a bit soggy in the rain. Fortunately the actual item was inside a plastic bag so was fine.

CashFortune

wow more than one week and still nolthing. Received another mail, after the 20% off one, that it will arrive on Monday...

Battybird

fiscalfreckles wrote: »

I placed an order & got this:



That was on Tues, no sign of the order...

Also seemed a bit daft to give me a 20% code when there is one available anyway!

I also received the same email.

I only ordered one item, a helix embossing board, I hope they find it.

fiscalfreckles

Battybird wrote: »

I also received the same email.

I only ordered one item, a helix embossing board, I hope they find it.

Got my order this morning, all fine.

Packed in a jiffy bag too, was worried about the packaging problems others had mentioned.

judexx

Not impressed - arrived late; 2 items still missing; 1 incorrect item (although, unlike some others here, it did come well packaged).

Will try to call them Monday :mad:

aliaslotte

I'm not having much look contacting them. After the initial email last week, to which the response was a plain "it shouldn't take this long to dispatch, I'll look into it", I've heard nothing.

I've contacted them twice since then - as the dispatch email [stating delivery on Monday] does not tally with my order [items are missing] and there are a couple of issues with the price not tallying up - but I have not had a response.

It is such a shame. As mentioned, I've used The Works online before without any problems. But the service this time has been really poor.

juniper_berry

Had the same problems as everyone else. Ordered items over a week ago and received only one item. Contacted them yesterday and customer services told me my order hadnt even been despatched. I told them I thought it was really poor service to not even send an email to customers letting them know what was going on especially when some of us have been made to pay for delivery. Definitely wont bother using them again due the problems. They claimed there was a massive backlog and the items that get delivered straight away are coming from store, the items which are delayed come from the warehouse...looks like we will all be waiting quite a while!