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Wireless problems..help!

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Hi, my parents have an Asus laptop with an Elec TM router. Both are just over a year old but my parents have told me recently that they can only connect if they're connected via cable (been like it whilst in warranty don't you just love 'em!)

I take my laptop over and all works fine wirelessly for me. I've tried having a look but have to admit I'm out of my depth a bit with this. All we get is a message saying 'little or no connectivity' and appears to be connected then drops. I've deleted all the wireless profiles in the router software and tried to start from scratch, searching for networks which it finds the router but just won't connect. I've even disabled the security to make things easier initially but it still keeps asking for WEP key.

Has anyone got any guidance or advice? Not to be cheeky but if anyone has any step by step guides I'd be grateful.thanks
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