isa incorrectly transferred too early

xylophone

I have filled in a fair few transfer forms in my time and never seen anything that says "do not send request before xxxxxx". Also, on the various bank/BS web sites, in the BBA ISA transfer guidance, and most importantly in the law (see link I posted earlier) there is nothing about an 'earliest request date'. Or any 'latest request date', for that matter.

http://www.halifax.co.uk/savings/pdf/cash-isa-transfer-form.pdf section 4

I am assuming that the Aldermore form was similar?

sazdes

yep, almost identical to the form you posted. I'll write to Aldermore also, thanks

innovate

xylophone wrote: »

http://www.halifax.co.uk/savings/pdf/cash-isa-transfer-form.pdf section 4

I am assuming that the Aldermore form was similar?

Don't ask me, I didn't request the transfer - - but I very much reckon you are right. This transfer form looks not dissimilar of others I have seen.

The_AA_Company_Representative

Hello Sazdes, we would like to help you with this. Please email the details to [EMAIL="chat@theaa.com"]chat@theaa.com[/EMAIL] including reference FOR20661. We look forward to hearing from you. The AA

sazdes

we've already posted the letter to the AA now, so I won't email unless they don't bother replying, like happened when I spoke to Hayley on the phone who promises a written reply and never sends it. I'll email if we don't succeed going through the complaints process

sazdes

Sorry to bump an old thread but we've had even more problems now. AA took the money back for a little while, then resent it back to aldermore (again BEFORE the fixed rate expired), we were only aware of this when we received a letter saying we've transferred the funds over and again they still haven't sent the full amount due. My dad has then received a cheque for £17 "to speed things up" whatever that is supposed to mean. My dad's ISA should have transferred on the 10th, and my mum's today, but they've both been sent too soon with not enough money transferred. They haven't offered anything in compensation for the 6 letters/emails we've had to write and the time we've wasted on numerous phone calls and still haven't sorted the problem. Any ideas how I should proceed as they don't seem competent at a simple transaction? Thanks

xylophone

Your parents write letters of complaint to AA.
http://www.financial-ombudsman.org.uk/consumer/complaints.htm

The_AA_Company_Representative

Hello Sazdes, if there is anything we can help with, please email the details to [EMAIL="chat@theaa.com"]chat@theaa.com[/EMAIL] including reference FOR25599. Regards The AA