Most Patronising UK Company?

pollypenny

I bought this laptop from Wrexham Curry's store. The assistant was most helpful and included a number of extras.

pawsies

Tesco. They think we are total fools.

arcon5

DFS with their every day, all year, every year sales that 'end soon'

vyle

Oldfatgrumpy wrote: »

A salesman in our local one once refused to get something from behind the counter for me to have a proper look at, because the store was 10mins from closing! I was so annoyed I bought the same thing from somewhere else for a couple of pounds more.

Would it have taken you less than ten minutes to look at it and then buy it? If not, youre personally eating into the staff's own personal time, and that's just a gittish thing to do.

Kite2010

Sports direct with their never-ending up to 70% off RRP sale, on products never sold at full price,

NBLondon

COLOURBOUNCE wrote: »

If you have a problem with this, you really need to shop online and avoid human contact. I can't believe this riled you to this extent.

The first exchange is fine - the second line from the assistant counts as patronising in my book. It should then have been "Let me know if you need anything" and then keep an eye out for the OP waving or approaching.

Yeah - I know it's difficult to judge sometimes because some customers will get uppity if they are not immediately fawned over and others like to muse and browse first. Part of really good sales service involves reading people and adjusting your approach. Really good waiting staff can do this too.

littlejaffa

grandmastashi wrote: »

Do they have a particular policy to treat everyone like idiots?!
Apologies for the rant... :mad:

I had a very similar experience recently shopping for electric cars (Nissan leaf specifically) the sales guy had just been on a course about electric vehicles and insisted in telling me everything he knew as if I was a child...assuming i knew nothing but not actually asking me....
Sadly for him i'd already been driving a leaf for 6 months and even the smallest knowledgeable question from me reduced him to jelly

yangptangkipperbang

pawsies wrote: »

Tesco. They think we are total fools.

It takes one..................................:rotfl:

vyle

NBLondon wrote: »

The first exchange is fine - the second line from the assistant counts as patronising in my book. It should then have been "Let me know if you need anything"

Oddly enough, it wasn't too long ago that someone made a thread complaining about currys or pc world because somebody asked them if they needed help, and the salesperson moved right on to "ok, well let me know if you need anything." and the poster said that it was stupid to say that because if they needed help, they would have asked for it, and if they didn't then, they won't later.

Jojo_the_Tightfisted

Now, as I'm not a mid twenties male in designer clothing, I am instantly rendered invisible in Currys and Comet. That annoys me far more than being offered assistance.

But the most patronising, unfortunately, is the Apple Store.


Remember, I'm in my thirties, so not quite coffin dodging yet.


I go in there as I had a tutorial in the morning, with my MacBook power lead, as I've tripped over it a few times too many and it's finally snapped.

I get met by a minion, who I tell I just want to buy a replacement power supply.

'You need to make an appointment to see someone on our Genius Bar for that' [grinning inanely throughout]

But I don't need to be told what I have done. I just need a replacement.

'You need an appointment so that they can see what's happened to it and explain how they help you find a solution to your problem'

It's not an mystery, I've tripped over the thing and snapped the cabling. so I just need to buy a replacement.

'They need to tell you what replacement you need and how to use it'

Well, I need one of these [holds it up] ones and I obviously plug it into the wall and try not to trip over it again. Can't I just buy one?

'Yes, once you've seen one of our Geniuses and they can tell you which one you need and how to use it'

Sigh. OK. When?

'They have a space in two hours'

What? I.Know.What.I.Need.Just.Need.One.Of.These.

'We wouldn't want you ordering the wrong one and not being happy with your Genius Bar experience'


At this point, I am seriously wondering whether the pitying look on his face is due to the fact he honestly believes I do not understand how plugs and electricity work

Look, dude, I don't know what they tell you at Apple these days, but I used to work for them in a repair workshop before they had ever thought of going into music. If I could rebuild a three foot high powermac in under three hours, I'm pretty certain I can replace a power supply in the same time.


So I went home and ordered it online.