SKY Phone Line rental increasing by £2.25 a month with effect from 1/12/2012

sirmarcus

A friend of mine has received a letter this morning to advise her that her Sky Phone Line rental will increasing by £2.25 a month with effect from 1/12/2012.

Does anyone know whether she can cancel her contract and move elsewhere; especially as Sky also increased their prices for TV, etc. just a few weeks ago ?

Buzby

No. Her contract was never fixed price and increases are allowed, but usually under 10% where it is deemed the increase is unreasonably harsh. She can of course leave as soon as her minimum term is reached, by giving 30 days notice.

Abbafan1972

We got the same letter, we have been customers with Sky for more than 10 years.

Even moving back to BT is pointless because their line rental is increasing from £14.60 to £15.45 on 1st Jan.

We have Broadband with Sky which is only £7.50 pm, but we are held to ransom because we have to have a landline to get Broadband, otherwise we would get rid of it like a shot!

2Sheds

Also with an 18% line rental increase (£12.25 to £14.50),

they've also increased the Connection Fee from 13.1p to 13.87p and UK Landline Rates from 7.95p to 8.41p.

hsupeda

Its a bit of a con, ive had the same letter. If your an existing customer then go to:http://www.sky.com/helpcentre/account-and-billing/payments-and-billing/price-changes-2012/index.html. Scroll down to the bottom of the page. Sky Line Rental-No Change For Existing Customers.

amk515

hsupeda wrote: »

Its a bit of a con, ive had the same letter. If your an existing customer then go to:http://www.sky.com/helpcentre/account-and-billing/payments-and-billing/price-changes-2012/index.html. Scroll down to the bottom of the page. Sky Line Rental-No Change For Existing Customers.

That is for September's price increase for new customers only. Now they are bringing existing customers in line with new customers as of December.

The article is irrelevant now.

FleetFanatic

Buzby wrote: »

No. Her contract was never fixed price and increases are allowed, but usually under 10% where it is deemed the increase is unreasonably harsh. She can of course leave as soon as her minimum term is reached, by giving 30 days notice.

Isn't the £2.25 an 18% increase in line rental? That allows cancellation of the phone line. No phone line means no broadband or skytalk.

That just leaves the tv.

Which my argument would be it was ordered in one go, as a package & thus that order is no longer valid due to Sky's breach of a greater than 10% increase.

macman

They may have been ordered together, but they are separate contracts.

Davids

Delay the Sky line rental increase by buying a year's line rental in advance now at about £120 (= £10 a month) on 08442 41 04 99.

sirmarcus

Just to let you all know, I emailed the Sky CEO (my mate Jez;):)) to complain about the line rental increase on behalf of my friend and they have applied a half-price line rental for her for 6 months starting immediately.

HTHs. You just can't beat escalating and complaining to the CEO !:):j:j

Gordon_Hose

I got the same letter yesterday so shopeed around for better deals. Talk Talk were doing £9.50 pm line rental if paid for in advance, so £114. And Half price broadband at £3.25pm.

I called Sky to cancel and spoke to a chap who waffled on about how the price increase is justified. So i explained the Talk Talk deal, said I wanted to cancel because they were literally half the price over the year than Sky and he went into retention's mode.

He gave me line rental for £3pm for 12m.

Even offered a free Sky+HD box, free delivery and the HD pack at £5pm. I turned that down because he wanted me to commit to another 12m tie in period/contract.

So if you're out of your 12m contract it pays to phone them up.