Logging in from another country? (online bank)

Lith

Was in greece last week and couldn't log in to my HSBC bank to pay off my credit card, it gave me all sorts of security things,

I had to phone up cost me the earth...

has anyone else had this problem ? (if the details are correct) then what's the problem? i thought HSBC was the worlds 'local bank' ...lol

ManAtHome

Sounds a bit strange - I've logged into HSBC several times this year from Greece and the Canaries (latest was only a couple of weeks ago). I do get the odd glitch (from UK as well as abroad) when the 'dongle' number has timed out, but almost always works when I re-try.

innovate

They might have blocked the IP addresses because they aren't UK ones. All in the interest of your safety, to protect you from foreign hackers....of course hackers would be the first ones who know how to bypass IP restrictions.

Have you asked HSBC why they blocked you?

Plxply

innovate wrote: »

All in the interest of your safety, to protect you from foreign hackers....of course hackers would be the first ones who know how to bypass IP restrictions.

There's no way to fully bypass an IP restriction apart from using an IP based in the UK (but I assume HSBC locked the whole account) which still wouldn't match OP's other IP's to login which could only be used if they compromised his/her network.

As others have said this sounds like part of standard fraud screening and I assume they flagged the IP range you're using or saw it as outside your normal travel patterns. I've certainly had problems with HSBC and their overprotective fraud systems with my debit card.

jen245

My hubby banks with HSBC, and accessed his online banking loads when we were in the states a few weeks ago, although he did advise them beforehand. Ive also not had any problems accessing my Natwest, Barclays, Halifax or Citi online banking while away

opinions4u

Quite funny for a bank that promotes itself on the back of its global presence.

MABLE

Lith wrote: »

Was in greece last week and couldn't log in to my HSBC bank to pay off my credit card, it gave me all sorts of security things,

I had to phone up cost me the earth...

has anyone else had this problem ? (if the details are correct) then what's the problem? i thought HSBC was the worlds 'local bank' ...lol

Why not set up a Direct Debit to save the hassle in the future. I have DD set up on all my cc accounts and normally pay them manually but if any problems I know the DD will always kick in.

InsideInsurance

You need to speak to HSBC to check the reasons as anyone else is just speculating.

I know that I can log in globally to my business banking with them and never had a problem in the UK, USA, UAE, Cyprus or Itlay

Lith

Guys, i found out it was a block on some ip's and my fault for not telling them im going abroad so....

all sorted now.

mankarni

My Bank lets me log in but blocks all sorts of payment transactions from overseas... with extra security.. not helpful .. They should just block payments to completely new payees while overseas... other should go smoothly.... Hope some one is listening...

eschaton

I had no trouble logging into First Direct (owned by HSBC), Barclaycard, Tesco Bank, Bank of Scotland, Lloyds TSB, M&S Money and Virgin Money in the South of France two weeks ago.