Can't log in to EDF Energy account 2 October 2012 at 8:07AM in Energy 15 replies 9.9K views

SuperMarioBob

Tried to log in to my EDF account today, but must have forgotten my password. So, I reset it and it still claimed I had the wrong password. i have tried this about 6 or 7 times, and it still won't work. I am reluctant to call them, as they will say things like 'Are you sure you are using the right password?' or 'Make sure you are using the right case'.

I honestly am. (I work in IT security)

Anyone else having this problem?

BTW, ignore the newbie alert, I have posted loads of times in the past, I have just created a new account for personal reasons. (But still be nice to me)

alanwsg

No probs here, just logged-in and downloaded my new bills (For Blue +)

SuperMarioBob

Hmm, don't try changing your password. I have been stuffed ever since. Hopefully it's me doing something stupid. I was on Fixed [EMAIL="S@ver2"][email protected][/EMAIL] and signed up for a switch to the Blue saver tarriff a few weeks ago. Just wanted to check my account looked OK.

Perhaps I'll grab a coffee then try again.

SuperMarioBob

OK, I had a few java Exceptions when trying to log on, but finally I'm in. Must have been something screwy with the password change. And I'm on the Blue Tarriff. Cool.

davelees

I've tried logging onto EDF in response to their 'Sorry you are leaving' email.
When I go into my messages all I get is a blank screen with 'new tab'.

Wywth

No issues gaining access to my account either.

Are you sure you are using the right password?
Make sure youare using the right case

Have you tried turning your computer off and on again?

violetta

davelees wrote: »

I've tried logging onto EDF in response to their 'Sorry you are leaving' email.
When I go into my messages all I get is a blank screen with 'new tab'.

You are not alone - this happens to me as well so I can't read the 'important' new payment plan message!

Snowbelle

violetta wrote: »

You are not alone - this happens to me as well so I can't read the 'important' new payment plan message!

I can log in OK but the important payment plan message is just blank!

vm2pensioner

Same here. All my messages are blank!

violetta

Snowbelle wrote: »

I can log in OK but the important payment plan message is just blank!

I used the contact form to tell them so, but have not received the automated response 'we will get back to you shortly' reply, so maybe the whole contact system is going the usual EDF way

Henburyman

I am a new EDF customer. I'm also getting blank messages. Also, my transfer tracker screen has been showing duff expected completion dates for about the last week. What have I let myself in for?