Returning Cheese to Asda?

luke0380

Good morning everyone!

I have a question on returning some unused items to Asda, having looked at their refund policy it is unclear, so thought I would ask here.

Yesterday I brought a number of items , larger, cheese biscuits and a selection of cheese. (unopened) To cut a long story short , the items never got used and i am really not going to be able to consume all the cheese myself. (Diet beckons).

Am I able to return items , as changed my mind or no longer required. I did think that I couldn't return cheese. However looking at their refund policy, nothing is mentioned to say what food is excluded.

I did plan to post the url to the Asda refund policy, but can't as i'm a new user! Sorry

Thanks everyone.

geri1965_2

Not sure about Asda but Tesco won't accept dairy items being returned after two hours as they can't be sure they have been refrigerated all that time.

Barneysmom

If you've got the receipt you're fine, they'll refund for you.


GROCERY (changed mind or faulty within 28 days)
With receipt - exchange or full refund given in original tender. If original tender is unavailable, refunded to shopping card.
Without receipt - exchange or full refund given on gift card.


https://forums.moneysavingexpert.com/discussion/1934185

Forwandert

Chilled items are always excluded from change of mind policies. The item is no longer resaleable and will have to be thrown away if accepted back. There is no such thing as a 2 hour rule and if Tesco do that it's goodwill and I hope they are throwing the items away anything else is unacceptable. It will be store dependant though if they do accept or not, chances are very slim though.

VfM4meplse

geri1965 wrote: »

Not sure about Asda but Tesco won't accept dairy items being returned after two hours as they can't be sure they have been refrigerated all that time.

Not an unreasonable position to take - tbf you cannot guarantee the integrity of the product one it's left the threshold of the store itself.

pcombo

lol what a qustion to ask.

Can I return cheese because of my diet the answer is NO!!! you cant.

Barneysmom

If you are not happy with any purchase of ASDA branded home and leisure, grocery, fresh or frozen items you can return the product and we will offer a full refund or replacement product

http://your.asda.com/about-asda/exchanges-and-refunds

It would be fun taking a bag of ice back

kerri_gt

I've returned chilled items to Tesco before (honestly picked up the wrong ones) they said they would be written off as they couldn't re-sell them but still gave me the full refund.

meer53

Cheese is allowed on a diet. Just not the whole pack. I've frozen hard cheeses before. They're fine.

Forwandert

Barneysmom wrote: »

If you are not happy with any purchase of ASDA branded home and leisure, grocery, fresh or frozen items you can return the product and we will offer a full refund or replacement product

http://your.asda.com/about-asda/exchanges-and-refunds

It would be fun taking a bag of ice back

That's the quality assurance guarantee ie tried something don't like it. OP wants to return under change of mind which is different. We can discuss all we want here as I said it will be at the individual stores discretion if the item can be returned.

Some managers allow it, some are more concerned with P+L which returning a chilled item to throw it in the bin is definitely a loss when there is no fault on the side of Asda.

MysteryMe

Someone trying to return leftovers from a party!

You can freeze certain types of cheese or give it to family or a neighbour, along with any left over lager as presumably you wont be drinking that on your diet either.