Morgan Stanley £20 Annual Fee

notbritishgas

Riviera_kid
I think you may have been lucky!! You sound identical to me (poor you).I have the black card with credit limit of £2400 ( less than £3000 is classic, more than is platinum) and I spend £250 to £300 per month and pay off in full every month. Also get 1% up to £2000 spend and half % over. BUT I have not been given the years grace for the £20 fee.

AHAR

If my Morgan Stanley card isn't a Platinum or Buy & Fly does that make it a Classic? I don't think I've seen mine called that in the statements etc.
Did the letter informing of the annual fee come with the statement or was it a separate bit of post?

I don't owe anything on any of my cards at the moment :T so I think I may ditch a couple anyway and get something better.

Gnid

So can someone confirm which Morgan Stanley card has the annual fee??

rowlypo

If you've been told by Morgan Stanley that they are going to charge you £20 a year from June - DON'T PANIC!

I 'phoned their number 0800 389 5274 today, told them I was going to close the account - and after just a couple of minutes of music, they immediately gave in. Apparently they cannot stop the charge going on, but have 'marked my account' for an immediate ( same month ) credit to cancel the charge out.

So, fear not, just call them and remind them you can go elsewhere ! It works !

Good Luck !

Barnum42

rowlypo wrote: »

If you've been told by Morgan Stanley that they are going to charge you £20 a year from June - DON'T PANIC!

I 'phoned their number 0800 389 5274 today, told them I was going to close the account - and after just a couple of minutes of music, they immediately gave in. Apparently they cannot stop the charge going on, but have 'marked my account' for an immediate ( same month ) credit to cancel the charge out.

So, fear not, just call them and remind them you can go elsewhere ! It works !

Good Luck !

They have changed their tune!

I was told a manager would call me back. It never happened.

Still puzzled why a company with such a good history of customer service has gone and shot themselves in the foot like this.

malky39

i too have just had my statement in with the letter regarding the £20 fee which unfortunately they have not said they will drop for the year but they have 'generously' give me 3 months interest free on my purchases for 3 months. No thanks as this will not make up for me paying £20 for the card my credit limit has just been raised to £3700 which i believe is over that for the platinum card, does anyone know if it is possible to upgrade to avoid the charge.

Quasar

Morgan Stanley also charged me £15 fee last year. No letter, nothing, I just noticed it on my statement.

I cancelled the card with them. I think I'll do the same with MBNA...:rolleyes:

System

Barnum42 wrote: »

They have changed their tune!

I was told a manager would call me back. It never happened.

Still puzzled why a company with such a good history of customer service has gone and shot themselves in the foot like this.

They wouldnt negotiate with me either.:mad:

skybluesaver

No negotiation with me either. Basically told me if i don't like it i can close my account, which is what i intend to do. Feel very letdown by a company that previously treated their customers so well.

spring85195

Quasar wrote: »

Morgan Stanley also charged me £15 fee last year. No letter, nothing, I just noticed it on my statement.

I cancelled the card with them. I think I'll do the same with MBNA...:rolleyes:

are you sure?

Even I have no income, they didn't charge me anything for using the card last year..

Mine only start this June.