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For the BT representative help Please

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I signed up for BT infinity after being told by BT that the waiting time was about a week. I went ahead on 21/9/12 and was miffed to be given 12/10/12 for the engineers visit. I spoke to 2 bt people and was promised call back twice but no one called. Now looking online the visit is down for 18/10/12. I can't wait that long for Internet access. Had I not been told 7 days initially I would have gone with sky.

As a new customer I'm not impressed with the service so far. I've been lied to and had broken promises.

Can you help me please with the installation date? My phone went live on 27/09/12.

Comments

  • For the BT representative here: why is 'unlimited' so expensive with BT?
  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    Glassannie wrote: »
    I signed up for BT infinity after being told by BT that the waiting time was about a week. I went ahead on 21/9/12 and was miffed to be given 12/10/12 for the engineers visit. I spoke to 2 bt people and was promised call back twice but no one called. Now looking online the visit is down for 18/10/12. I can't wait that long for Internet access. Had I not been told 7 days initially I would have gone with sky.

    As a new customer I'm not impressed with the service so far. I've been lied to and had broken promises.

    Can you help me please with the installation date? My phone went live on 27/09/12.

    I don't think that going with Sky would make any difference, as it would be the same BT OR engineer setting up the service.
    That gum you like is coming back in style.
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Is this a new line provision or an upgrade? 3 weeks for the former is hardly unusual.
    No free lunch, and no free laptop ;)
  • BT_company_representative
    BT_company_representative Posts: 1,861 Organisation Representative
    1,000 Posts Combo Breaker
    Hi Glassannie,

    I can appreciate you want the connection as quickly as possible and I know that the missed call backs haven't helped matters but it is likely that you have been given the earliest possible date. I'll be happy to double check this for you though and help anyway I can.

    Could you drop me an email please?

    Cheers

    Craig
    BTCare
    Official Company Representative
    I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • For the BT representative here: why is 'unlimited' so expensive with BT?

    I pay BT £10.50 a month for it
  • penrhyn
    penrhyn Posts: 15,215 Forumite
    Part of the Furniture Combo Breaker
    Thats not bad for unlimited broadband, Sky charges £7.50, but only if you are a TV subscriber and are on their LLU network.
    That gum you like is coming back in style.
  • otester
    otester Posts: 36 Forumite
    Well that's what you get for choosing BT, excellent service!

    simpsons_nelson_haha2.jpg
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