Help for old lady feeling threatened in her own home

tealady

Hi
I would also have a chat with your nans local councillor, they should be able to ask for help on her behalf

Padstow

dori2o wrote: »

Thanks for all the advice, we've taken it all in and have decided on the following action.

My nan is going to contact the council later and ask to speak to the department that deals with private landlords. She will mention to them about this house possibly being used as a HMO.

We are going to draft a letter to be addressed to the directors of the lettings agents. I wanted to go to the lettings agents with my Nan but she is too scared to actually go and see them in person after the abuse she got on the phone.

in the letter will be a written signed authority for the lettings agents to deal with me and me alone in this matter, therefore taking the burden of my already ill Nan.

My Nan is going to call the number she has for a local PCSO that has visited her before for another matter and ask for their advice.

I have accessed the link above and have the details of the homeowner. we are going to send a copy of the letter we are sending to the lettings agent along with a letter asking for them to look into the matter aswell.

Does anyone have any firther advice? is there something here that we should hold fire with?

Also, I didn't mean to offend anyone regarding the kids who appear to have special needs. They may be very nice kids but they seem to left on their own for a long time and if they do have care/health needs then my Nan feels she has a responsibility not only for her own welbeing but for the kids as well.

It's very difficult for you to deal with your Nan's problems unless she passes control to you, otherwise you'll come up a against a brick wall, them making no allowances for her age or the stress it's causing her.

She could write a letter as you said, saying that she wishes you to deal with her affairs, but far better would be for you to have Power of Attorney, preferably with another trusted member of her family. I did it for my dad with my brother and it cost about £60, maybe a bit more now.

That means she could totally disassociate herself from it all.

"I have nothing to do with it, my family look after my affairs."

That should ensure she feels a lot safer.

xylophone

Have you had a word with other neighbours to get information on their experience of the situation?

Fire_Fox

tealady wrote: »

Hi
I would also have a chat with your nans local councillor, they should be able to ask for help on her behalf

A ward councillor is unlikely/ should not take any action unless the proper procedures have been followed and the council or police have not responded appropriately.

carefullycautious

It could be the house is being used for people with learning disabilities/physical .

There are a lot of homes dotted about where people share together. How you would find this out without breaching confidentiallity I don't know.

But before assumptions are made I would talk to environmental services about the noise issue first