Help for old lady feeling threatened in her own home

Land_Registry

As RAS has said, if the property is registered you can apply to us for a copy of the register. That will give you the name of the current owner and a contact address. Here's a link to some information on our website: http://www.landregistry.gov.uk/public/online-services

embob74

Strapped wrote: »

Why did you find it necessary to highlight the fact that two of the kids appear to have special needs?

Friends of ours had a neighbour whose child had special needs and while lovely most of the time they had no idea about boundaries and would often enter the friends house, sometimes in a state of undress :eek:
I'm sure the OP's nan is feeling vulnerable and sometimes this can make trivial things seem like big problems.

propertyman

It might be helpful to record any of the noisy activities, along with the written log, and contact the agency again. If the person is genuinely abusive, recording the call and discussing it with the branch manager is useful.

dori2o

Thanks for all the advice, we've taken it all in and have decided on the following action.

My nan is going to contact the council later and ask to speak to the department that deals with private landlords. She will mention to them about this house possibly being used as a HMO.

We are going to draft a letter to be addressed to the directors of the lettings agents. I wanted to go to the lettings agents with my Nan but she is too scared to actually go and see them in person after the abuse she got on the phone.

in the letter will be a written signed authority for the lettings agents to deal with me and me alone in this matter, therefore taking the burden of my already ill Nan.

My Nan is going to call the number she has for a local PCSO that has visited her before for another matter and ask for their advice.

I have accessed the link above and have the details of the homeowner. we are going to send a copy of the letter we are sending to the lettings agent along with a letter asking for them to look into the matter aswell.

Does anyone have any firther advice? is there something here that we should hold fire with?

Also, I didn't mean to offend anyone regarding the kids who appear to have special needs. They may be very nice kids but they seem to left on their own for a long time and if they do have care/health needs then my Nan feels she has a responsibility not only for her own welbeing but for the kids as well.

Fire_Fox

Why have you chosen not to deal with Environmental Health? They can mediate, the letting agents and landlord will either do nothing or perhaps evict vulnerable people instead of actually resolving the situation. Contact Social Services if you have concerns over the care of the special needs teenagers.

dori2o

Fire_Fox wrote: »

Why have you chosen not to deal with Environmental Health? They can mediate, the letting agents and landlord will either do nothing or perhaps evict vulnerable people instead of actually resolving the situation. Contact Social Services if you have concerns over the care of the special needs teenagers.

Thanks, I'll tell my Nan about environmental health.

She phoned social services yesterday, but they said without a name of the kids they couldn't investigate.

Mojisola

dori2o wrote: »

She phoned social services yesterday, but they said without a name of the kids they couldn't investigate.

I think she was fobbed off! They would have had the address from her. If SS's database doesn't allow a search by address then it's not fit for purpose.

dodger1

Frankly if an elderly relative of mine had been threatened it would have been an automatic call to the police.

barnaby-bear

Strapped wrote: »

Why did you find it necessary to highlight the fact that two of the kids appear to have special needs?

if there are teenagers with special needs in an unregistered HMO without the fire and health and safety inspections, living with unrelated people as an HMO - this is heavily regulated to ensure the fire alarms and facilities, fire doors etc are suitable to ensure that in the event of a problem they have the best chance of survival and that vunerable young adults are not exposed to danger.... if it isn't a family unit to get them safe then the HMO needs to be adjusted to protect them.... these are unlikely to be kids clued up to question a dodgy CO meter and if their HMO co-residents seem to have coping issues they are also unlikely to raise H&S.... very relevant imo

barnaby-bear

G_M wrote: »

As others have said:

1) anti-social behavior / threats: local police
2) noise: Environmental Health
3) Letting agents:
a) find landlord and go direct (Land Registry )
b) write to agents
c) go in (with her) and speak to manager (take photos of the occupants?)

http://www.legislation.gov.uk/uksi/2006/372/contents/made