two statements from npower, same date, which do i believe?

donnajunkie

we got 2 seperate statements from npower yesterday both dated 17th september. one says we are in credit for £228 and the other says we are in credit for £368 and reduces our fortnightly payments to £28.
so which should i believe? you would think if they sent out an incorrect statement and then realise and send a correct one out that they would include a letter telling us to ignore the incorrect one.

Man_Overboard_2

Why don't you call npower, and ask them?

YoYoY

donnajunkie wrote: »

we got 2 seperate statements from npower yesterday both dated 17th september. one says we are in credit for £228 and the other says we are in credit for £368 and reduces our fortnightly payments to £28.
so which should i believe? you would think if they sent out an incorrect statement and then realise and send a correct one out that they would include a letter telling us to ignore the incorrect one.

Have you tried contacting the supplier for clarification?


Edit: Just beaten to it by Man Overboard.

donnajunkie

i was hoping to avoid calling them as they keep you on hold for ages.

Man_Overboard_2

donnajunkie wrote: »

i was hoping to avoid calling them as they keep you on hold for ages.

There doesn't seem to be any kind of emergency here! Can you check your account online? Can you email them for an explanation? Can you write to them?

donnajunkie

Man_Overboard wrote: »

There doesn't seem to be any kind of emergency here! Can you check your account online? Can you email them for an explanation? Can you write to them?

i will see if it is possible to email. i guess i am just venting really. what a bunch of cowboys.

Terrylw1

Does one say amended on it? If so, does it say if it replaced previous bills for X?

donnajunkie

Terrylw1 wrote: »

Does one say amended on it? If so, does it say if it replaced previous bills for X?

nothing like that. however i notice on one it shows a meter reading for 30th may which the other does not show and it says a recent meter reading has helped us make your bill more accurate. however that so called recent meter reading on 30th may only came 8 days after a meter reading i did and sent via the website which is shown on both bills. how can another meter reading only 8 days later make such a difference to a statement?
we just feel like we are being scammed.

Terrylw1

donnajunkie wrote: »

nothing like that. however i notice on one it shows a meter reading for 30th may which the other does not show and it says a recent meter reading has helped us make your bill more accurate. however that so called recent meter reading on 30th may only came 8 days after a meter reading i did and sent via the website which is shown on both bills. how can another meter reading only 8 days later make such a difference to a statement?
we just feel like we are being scammed.

You need to ask them to be sure, but from what you have said here, its sounds like a replacement bill. Do the start readings appear the same, are the credits all detailed on there, etc? If so, it does sound like an amended bill to me where they have used a more up to date reading.

It seems pretty pointless though. If the new reading is close to yours, all they have achieved is a waste of their own time whilst confusing you.

donnajunkie

Terrylw1 wrote: »

You need to ask them to be sure, but from what you have said here, its sounds like a replacement bill. Do the start readings appear the same, are the credits all detailed on there, etc? If so, it does sound like an amended bill to me where they have used a more up to date reading.

It seems pretty pointless though. If the new reading is close to yours, all they have achieved is a waste of their own time whilst confusing you.

i have sent an email. all the readings are the same its just one has a reading for 30th may and one doesnt. one also has all our payments listed and one doesnt. while it is likely that the 30th may reading has made the difference i just fail to see how a reading 8 days later can make such a difference. at the moment my thinking is to continue paying the higher payments and if we end up massively in credit they will send us a cheque again like they did in june.

Terrylw1

Have they billed on for a further 8 days? If so, the closing reading of the previous bill would be the opening reading for the new one.

Just wondering because if they were replacing a previous bill and billing up to a newer reading, they would still need to include all your payments since the replaced bill is withdrawn and all credits in it would be lost otherwise.