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Help site wants $84 from me

Mrs_pbradley936
Mrs_pbradley936 Posts: 14,573 Forumite
Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
in Techie Stuff
Hello,

My IE window closed and a window came up inviting me to scan I did and it said there were 7 serious errors and did I want to buy "File Recovery" for $84.

I do not but all microsoft programmes seem to be down but I can use Chrome or Safari OK.

Do I have to spend $84 or is this a scam? Laptop is 4 years old.
«1345

Comments

  • NiftyDigits
    NiftyDigits Posts: 10,459 Forumite
    It's a scam. Pay nothing. Removal instructions
  • victor2
    victor2 Posts: 8,273 Ambassador
    Part of the Furniture 1,000 Posts Name Dropper
    As above. Don't pay anything.
    After removal, get Malwarebytes free (make sure you click on the Free Download) then update it and run a full scan, which can take a few hours.

    I’m a Forum Ambassador and I support the Forum Team on the In My Home MoneySaving, Energy and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. 

    All views are my own and not the official line of MoneySavingExpert.

  • Mrs_pbradley936
    Mrs_pbradley936 Posts: 14,573 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Already have Malwarebytes and it found two nasties:
    PUM Hijack X 2 on a quick scan.
  • debitcardmayhem
    debitcardmayhem Posts: 13,274 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Mrs_pbradley936 wrote: »
    Already have Malwarebytes and it found two nasties:
    PUM Hijack X 2 on a quick scan.
    Did you let MBAM remove them , and perhaps post your MBAM log, the experts on here will help you
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy
  • Mrs_pbradley936
    Mrs_pbradley936 Posts: 14,573 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    debitcardmayhem wrote: »
    Did you let MBAM remove them , and perhaps post your MBAM log, the experts on here will help you

    Yes it said:

    HKCU\SOFTWARE\Microsoft\Currentwindows\IE

    I am in the middle of the instructions above and will come back later to report.

    Thanks everyone.
  • Mrs_pbradley936
    Mrs_pbradley936 Posts: 14,573 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Ok folks I am now running Malewarebytes full scan in safemode.

    I ran RKill and TDSS both of which came back very quickly saying no problems. I think all I need do after the above scan is to sort out the "hide" part. Am I right?

    I have the paid for version of Malewarebytes by the way.
  • dogmaryxx
    dogmaryxx Posts: 2,446 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Mrs_pbradley936 wrote: »

    I have the paid for version of Malewarebytes by the way.

    Was it running at time of infection as its supposed to prevent against these type of threats.
  • Mrs_pbradley936
    Mrs_pbradley936 Posts: 14,573 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Yes it is always running. Anyway all is back to normal BUT the icon for File Recovery is still there. How can I get rid of it?
  • waddler_8
    waddler_8 Posts: 3,588 Forumite
    Right click & delete.
  • Mrs_pbradley936
    Mrs_pbradley936 Posts: 14,573 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    waddler_8 wrote: »
    Right click & delete.


    I do not get that option. I only get "close" which minimizes it or about a 4 inch square asking me to scan.
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