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Bought faulty electrical item from e bay

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Comments

  • soolin
    soolin Posts: 74,439 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Phone eBay, point out that tracking shows delivery was attempted, and they should refund you.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • nickcc
    nickcc Posts: 2,265 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Was the seller Susan7***?, If so I had the same thing happen to me concerning a china sink which had a large crack in it last year.

    Bang on, every panel and door was damaged and were obviously returns that we're being sold as perfect. The seller tried every trick in the book to avoid giving a refund and blamed the delivery company for the damage, they then blamed me for not signing unchecked on receipt, fortunately all three deliveries were signed unchecked (TNT supplied proof). The seller then claimed that I should have checked all the items before the delivery driver left and as I'd not then they couldn't refund even stating that the delivery company allows you 30 minutes to check your delivery before the driver has to leave.
    Talk about con artists, still I left them negative feedback warning other buyers off.
  • Have looked all over e bay but can't find a phone number...anyone know what it is? Or a direct e mail address?
  • soolin
    soolin Posts: 74,439 Ambassador
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Have looked all over e bay but can't find a phone number...anyone know what it is? Or a direct e mail address?

    No, phone them. Go through the help system and use the tab 'contact us' as you will need a unique pin to get through quickly.
    I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
  • Ok...tried the contact us tab but couldn't get to a number...will try again.....
  • Rang e bay and have been refunded...yay...thanks for all your help everyone who replied
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