EXPIRED Fortnum & Mason ?misprice

Natasha_H

Soooo frustrating... is showing as full price for me, no matter how many I add and take off. Price is staying the same for each box

tinkerbell28

I got this to work just over an hour ago. One minute it worked, then it didn't, then it did, etc.

But it seems like it has been fixed now.

Nets_rik

Just to let you know Ive had a phone call saying there was an error, blah, blah and they have refunded my card, so not sure if this is going to happen to everyone who ordered!

poppie123

Thanks for the warning, i'll be expecting a phone then

pokey128

i've had a voicemail from them as well. Thought i would check here before calling back. oh well, you win some you lose some!

claire36

Nets_rik wrote: »

Just to let you know Ive had a phone call saying there was an error, blah, blah and they have refunded my card, so not sure if this is going to happen to everyone who ordered!

Had the same call from them too.

Toto

I was expecting a phone call but mine have just arrived Thanks OP x

pepperoni_2

Well mine have just arrived.
I do think it was F&M getting rid of older stock and as with most on-line systems it glitched a few times and allowed more orders than stock to go through....my thanks to the OP:)

RainbowDrops

Pepperoni - have you checked your card to see how much they took out?

I just got this email:

I would like to inform you that the ‘’Glac! Fruits Selection, 600g Wooden Box’’ was advertised at £5.00 on our website when you placed your order.

This is an error on the pricing and we will like to inform you that you are more than welcome to keep the order however we will need to request the right price which is £40.00 per 600g Wooden Box.

If you do not wish to pay the difference, we can cancel the order for you and issue you with a refund to the card you pay with. We will need either request for you to contact us on 0207 734 8040 and provide your order number with your card details so the advisor can issue you with a refund or provide us with a phone number that we can contact you to obtain those information.

Can you please let me know how you wish to process?

pepperoni_2

Just checked and they've charged me £5 a box, I ordered 3 boxes
Did yours arrive?

RainbowDrops wrote: »

Pepperoni - have you checked your card to see how much they took out?

I just got this email:

I would like to inform you that the ‘’Glac! Fruits Selection, 600g Wooden Box’’ was advertised at £5.00 on our website when you placed your order.

This is an error on the pricing and we will like to inform you that you are more than welcome to keep the order however we will need to request the right price which is £40.00 per 600g Wooden Box.

If you do not wish to pay the difference, we can cancel the order for you and issue you with a refund to the card you pay with. We will need either request for you to contact us on 0207 734 8040 and provide your order number with your card details so the advisor can issue you with a refund or provide us with a phone number that we can contact you to obtain those information.

Can you please let me know how you wish to process?