Legal rights when brokers try to charge more under false errors!!

paddedjohn

louiservn wrote: »

Hi

I have had the same problem with them just now and i am furious!!! I was quoted an amount and when called was told that it had gone up £100 as i had put in some incorrect information.

I also asked the question when i took out the policy if i would incur any charges if i cancelled and was advised that i would not. I have now been told that I would be charged £70 as a cancellation fee and not sure where they are getting this figure as it states £45 on their website after further research!!

My policy is not even due to start until 19th Nov..

I had also noticed that they had increased the excess to £300 from £150 too..

I am going to be repoting them to the FSA and also lodging a complaint with the owner/ MD or whoever I can find.

If anyone has any advice please let me know as i really don''t think they should get away with this.

Thanks

Louise

A lot of people get confused with this, the £150 is probably your voluntary excess and the extra £150 will be the compulsary excess. You can lower or raise your voluntary excess to suit yourself and lower your premiums.;)