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BrandNewYear

O2 are the worst mobile phone company in this country.

grumbler

BrandNewYear wrote: »

O2 are the worst mobile phone company in this country.

Yes - like Galaxy S2 is "a pile of garbage".
You seem to like jumping to conclusions and making far too categorical yet far to groundless statements.

I have to say that I am with Orange and my opinion is based on the information posted on this board. O2 is definitely not among the providers most complained about. And because of the lower frequencies they use they are generally better than other providers for indoors signal.

lynxxy

I'm having a couple of minor issues with o2 at the minute, but even with my current annoyance with them i would still say there is no way they are the worst mobile phone company in the country.

signal is generally always good (in my area anyway) and their customer service team are great.

BrandNewYear

you will both eventually discover how bad O2 are....

suki1964

BrandNewYear wrote: »

O2 are the worst mobile phone company in this country.

Statistics please


If you are going to makes such statements, please be prepared to back them up with stats - those that can be confirmed and not those made up out the blue

BrandNewYear

suki1964 wrote: »

Statistics please


If you are going to makes such statements, please be prepared to back them up with stats - those that can be confirmed and not those made up out the blue

for statistics just call O2 on their 0845 number and prepare to be placed on hold for 45 minutes or more

suki1964

BrandNewYear wrote: »

for statistics just call O2 on their 0845 number and prepare to be placed on hold for 45 minutes or more

That's as good as you can get?

Never have I had to hold for more then a few mins to customer services - always on a free phone number. And once I get through local call centres so not only speaking my language but my dialect

NEXT!!

lynxxy

BrandNewYear wrote: »

you will both eventually discover how bad O2 are....

I have been with o2 for over 5 years, and I have never once (until recently - which incidentally has now been resolved - and quickly) had any problems. Not with their signal, or their customer service.

I am always answered quickly by their CS team, never waiting more than 5 minutes, and they are always helpful. And if you don't want to call them, their online chat is fantastic.

Handsome90

I've been trying to get in touch with O2 so that they don't put me in an automatic rolling 1 month contract after my 24 months contract ends in October. I've tried 5 times (before iPhone 5 was released) in the past 2 weeks.. Today I've called them twice and each time no one from the customer retention department picked up even though I was waiting over 15 minutes both times!

unsure

I don't think O2 are the best or the worst ( from my personal experience I'd make "3" worst by a good distance!). I was with O2 for four years. The signal was nearly always pretty good in most places (no network is perfect but statistics say Vodafone and O2 have the best coverage overall in the UK). On the rare occasions customer service was needed it was good and prompt. Sadly, the deals they've offered upfront tend to be pants. Early on they did a good retention deal when I was about to switch to Virgin. Now they don't even seem to try.
This week I waited over an hour before someone even picked up the phone to process a PAC request (intentional possibly?) then, given the details of a Carphone Warehouse deal, just said " We can't get near to matching that" and gave me the PAC.
They are good at providing a decent phone service but they will never be near to providing it at the most competitive price. That's their model. If they can make it work, fine for those for whom it works. You pays your money and you takes your pick!

McKneff, the point really is what your priorities are and how much you intend to use your phone. I'd always choose one of the big networks (or someone who piggy backs them) for coverage. But if you are looking at spending £7.50 per month current car phone warehouse deals will give you a basic smart phone 250 mins, 5000 texts and 500 mb data. That's the deal I got with talkmobile (piggy backing vodafone),. my wife and son have got very similar deals over the last couple of months...but it means tying into a contract. You could always get grandson to text you and then you call him... that wd keep his costs down!