laptop crashing ... to blue screen with white type re problems .

albertross_2

If it's new, I'd restore it to factory settings and start again, Ctrl F11 at boot.

pennymakespounds

albertross ... what will i lose by "restoring to factory settings " ... i've loaded all the antivirus etc .. and autoroute..office...tomtom .. etc .

albertross_2

you'll lose anything you've changed since delivery, so all of the above.

The other alternative is to do a system restore (rstrui) to a point before the problem started. This may retain some of your installations, depending on how far you go back, and it shouldn't touch your data.

Twinny99

Albetross - how do you do a system restore? Maybe thats whats wrong with my laptop

vaio

It can also be software, I got a new bit-torrent client and had the same problem, got rid of the new software, problem went too.

Is there anything you installed prior to the problem starting? Can you roll back?

superscaper

Twinny99 wrote: »

Albetross - how do you do a system restore? Maybe thats whats wrong with my laptop

Start>all programs>accessories>system tools>system restore

Twinny99

superscaper wrote: »

Start>all programs>accessories>system tools>system restore

Mine wont get as far as the start screen. Ive posted a thread describing whats wrong would you mind having a look at it for me please? Sorry OP I didn't mean to hi-jacked your thread