laptop crashing ... to blue screen with white type re problems .

pennymakespounds

had this problem every couple of months on old dell laptop . .....

but this new dell inspiron 1501 crashing every couple of days .

"windows light blue screen" suddenly appears with white tying message as follows ... not able to print the detail ..or do anything to get out of it , other than turn the on/off switch and reboot ..


screen says
" problem has been detected and windows shut down to prevent damage.
Bugcode-usb-driver
Tec info

stop : oxoooooofe

( oxooooooo2 ox836826co ox8361ad60 ox84a7f2a8 )

don't know if it's relevant ..... but i did use my mains 4 port usb adapter .. but when the first crash happened last week .. stopped using it ... but the crashes are still happening >


help !! thanks

GreenNotM

the BSOD - Blue Screen of Death -

Goto Windows update and select custom not express - look on the left of the screen when you get the results - see if there are any hardware updates available. Select them - install etc and reboot - get any critical as well just in case.

If no hardware updates have a look on Dells website for updated drivers.
Alternative -
goto device manager right "My Computer" 2000/XP select Manage;
W98 select Properties. Device manager Button on one of the tabs.
Find your USB devices in the tree
Disable and/or unload drivers -
Reboot let Windows re-install if unloaded alt re-enable then load new drivers.

HTH

If Vista - may have to wait till new drivers arrive ! but try 2000/XP solutions above

pennymakespounds

GreenNot M .... not updates .. do them every day .

machine is xp .. not vista.

where do i find "device manager" ?

thanks

GreenNotM

pennymakespounds wrote: »

GreenNot M .... not updates .. do them every day .

machine is xp .. not vista.

where do i find "device manager" ?

thanks

Express updates will only do critical - not the optional updates !

Right click over "my computer" icon on desktop select manage -for device manager look under the system tools tree.

pennymakespounds

it's ok .. i always do the custom check ...

got to device manager tree ...
found a "universal serial bus controller ..which then opens to a handful of Standard open hcd usb host controller ... a handful of usb root hub and a usb composite device ...

help !

crox

It might not show up in the device manager unless it's plugged in

slunker

Try this link, it sounds like this is your problem

http://support.microsoft.com/default.aspx?scid=kb;en-us;331988
http://support.microsoft.com/default.aspx?scid=kb;en-us;329581

pennymakespounds

slunker .. checked those .. but i'm all up to date with service packs etc .

pennymakespounds

GreenNotM

it's ok .. i always do the custom check ...

got to device manager tree ...
found a "universal serial bus controller ..which then opens to a handful of Standard open hcd usb host controller ... a handful of usb root hub and a usb composite device ...

am i safe to delete any or all of those ???

GreenNotM

pennymakespounds wrote: »

it's ok .. i always do the custom check ...

Well as long as you always look at the hardware optional updates, on the left...

pennymakespounds wrote: »

got to device manager tree ...
found a "universal serial bus controller ..which then opens to a handful of Standard open hcd usb host controller ... a handful of usb root hub and a usb composite device ...

am i safe to delete any or all of those ???

Deleting all of them may work, if you cannot identify your mains hub.

But try to identify the mains usb hub by plugging something into it, look for power being drawn, disconnect and look for a change. Try to roll back the driver, if not possible, try to update - from the mains usb hub manufacturer's web site.
If the above not possible - remove the driver. reboot the laptop and allow windows to re-install the driver.

HTH

pennymakespounds

probably a totally differrent problem now ....

happened once each of last 2 days

just whilst surfing ... everything completely "freezes" ... mouse won't move .. can't "escape" ... no key does anything .... only solution os "on/off" switch .


any ideas ?