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a question for Talktalk rep
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Legacy_user
Posts: 0 Newbie
Ive given notice that i wont renew my contract Talk talk have confirmed this by email and letter ,also another letter stating another provider will be taking over the service. Ive filled out the survey emailed to me so WHY am i now getting phone calls ? :mad:
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Comments
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Hi ChrissyG,
If you wish to prevent calls from TT you can opt out from Marketing in My Account before the account closes and your services migrate elsewhere.
When cancellation requests are received we will confirm this with the customer to ensure they are aware of the change. This may also be followed with contact via telephone whereby retentions offers may be discussed.
Regards
Mark
TalkTalk Online Community Department“Official Company Representative
I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
ive changed my preferences so hopefully thats the end of it.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
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Hi ChrissyG,
No problem, please note that the MArketing Preferences can take upto 28 days to update. The marketing contact lists are updated once a month so your details will be removed during the next update. In the meantime you may still receive the odd call but advise the caller you have requested and opt out of marketing and to terminate the call.
Regards
Mark
TalkTalk Online Community Department“Official Company Representative
I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
TalkTalk_Company_Representative wrote: »can take upto 28 days
Why does it take so long?
If it is upto, what is the average?0 -
depends what day of the month you ask
there's simply no excuse for it to be updated once a month, other than they get to spam you a few more times...at least.0
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