What should i do now

custardy

samsung_laptop wrote: »

I hope its not coming from hong kong because the last time i ordered from their it took four weeks. I have contacted the seller again and this is what they have said.
Thanks for your order.

All items are shipped from our agency in Portsmouth,UK.There's no tracking NO provided.
It usually takes about one week to arrive.Sometimes may be delayed as the weekend or holiday.It's highly depended on the efficiency of the shipping carrier.If your item doesn't arrive on time, please contact us immediately for further assistance.

Thank you for your patience and understanding,we apologize again for any inconvenience!

I think i will give them to wednesday then open a ebay dispute.

They would say that
If they use RM and ship from the UK
why state up to 12 business days?

forgotmyname

If they have posted it then you should get it in a couple of days not 7 - 12.

Also strange they mentioned we use UK Agency.

When looking in future click the sellers name and see where they registered. In this case i presume China.

samsung_laptop

The seller have contacted me again saying.

Dear buyer,
Sorry our product has delayed so many days. In some unfortunate cases your item may be lost or stolen during the transmit.
In this situation,we will credit your account for the auction price .

If you agree,please give us your following information for processing refund:



the item number________________ ( quantity )

your PayPal account _______________
BTW,As the new policy from ebay,they will take more higher final value fee than before.Do you agree us to cancel the order after refund?Pls kindly fill your answer 'YES or NO ' in the blank ________
If ok,we'll send an Email of order cancellation from EBay for confirmation after refund.And hope you can accept the cancellation.


If you have any question or suggestion please feel free to let us know,we will do our best to solve it.

Thank you for your patience and understanding,we apologize again for any inconvenience!

Crowqueen

Email them back checking you will get a full refund of what you paid (including postage). If you do not get that then reject the cancellation and file a dispute. If you will get your postage refunded, what they have written sounds reasonable.

baffcat

Forgetting that they may be in China, or sending the goods from there, they seem to have been pretty good with you.

Their latest message says they'll refund you if it's missing, and are asking if you will also agree to a cancellation, after the refund.

They aren't making a refund conditional on you cancelling the item.

Of course, they may actually have the goods in the UK, and they may really have gone missing. They may even wonder if you've received the items but are claiming otherwise, so don't want to resend.

In all those scenarios, they seem to have been pretty good.

I'd like to think any customer of mine would see it my way.

If they weren't in the UK though, probably a neutral and poor stars, except for communications.