Confused about postage.

janb5

Hi,

I posted a little while ago about a buyer who disagreed about the Ted Baker coat being a coat.....she said it was a jacket and I misled her etc etc. Well my account is now recovering from going down to 98.8 and is 99% and rising.

My ratings are good except for p & p and I always check the postage is accurate and have refunded when I made a mistake. Today I received some shoes that I`ve bought for a wedding and have been charged £2.95 p & p when it only cost £2.20. Do business sellers have more flexibility? Do I email her and say the postage is quite high or just give low feedback. What do other people do please?

RFW

janb5 wrote: »

Hi,

I posted a little while ago about a buyer who disagreed about the Ted Baker coat being a coat.....she said it was a jacket and I misled her etc etc. Well my account is now recovering from going down to 98.8 and is 99% and rising.

My ratings are good except for p & p and I always check the postage is accurate and have refunded when I made a mistake. Today I received some shoes that I`ve bought for a wedding and have been charged £2.95 p & p when it only cost £2.20. Do business sellers have more flexibility? Do I email her and say the postage is quite high or just give low feedback. What do other people do please?

You can do whatever you think is right. If you think the packaging didn't warrant a charge of 75p then reflect that in stars/feedback. I'd have thought that shoes could justify 75p of packaging but obviously you know more by having received them.

Every transaction is different and every buyer is different as to how they perceive each transaction.

durham_girl

As above, it's not just postage, it's postage and packaging. They have to pay for the bag, possible bubble wrap etc. A lot of people also don't realise that paypal take a cut of the P&P charges too, IIRC it's 3.4%

If the packaging was adaquate I would be inclined to think that 75p wasn't too bad and wouldn't leave poor stars or feedback.

TKPeters

65p [after PP's cut] for Packaging is OK & I'd leave Positive + 5*'s

The stars are just a way for eBay to control discounts for those of us that are TRS's

plumface

janb5 wrote: »

Hi,

I posted a little while ago about a buyer who disagreed about the Ted Baker coat being a coat.....she said it was a jacket and I misled her etc etc. Well my account is now recovering from going down to 98.8 and is 99% and rising.

My ratings are good except for p & p and I always check the postage is accurate and have refunded when I made a mistake. Today I received some shoes that I`ve bought for a wedding and have been charged £2.95 p & p when it only cost £2.20. Do business sellers have more flexibility? Do I email her and say the postage is quite high or just give low feedback. What do other people do please?

Goodness me.

RFW

TKPeters wrote: »

The stars are just a way for eBay to control discounts for those of us that are TRS's

The stars are to filter out bad sellers, I think the discounts only operate in Ebay UK and other countries have the stars. The discount system tied to the stars only came in about a year after the stars did.

techspec

plumface wrote: »

Goodness me.

You took the words right out of my mouth

Mindless_Clone

I think 75p after packaging costs and paypal cut is reasonable. I wouldn't mark down at all for that.

If you think it's unreasonable, OP, then score it accordingly, but remember; do unto others as you would have done to yourself.

shellsuit

What would I do over 75p?

Absolutely nothing.

hiccup123

75p....really. that's not a lot and i'm sure packaging was used. i would give 5*s for it...but it's upto you. If someone wraps an item in a previously used jiffy envelope and charges about £1 too much then i would give 4*s. I've had items sent in carrier bags and black bags...no joke.

A good way to know how many stars to give is to pretend you were sending the item ...how much would you charge and how would you package it. don't be too harsh over a few pennies

UnderPressure

Mindless_Clone wrote: »

remember; do unto others as you would have don to yourself.

Never a truer word spoke, or typed in this case

I think people get themselves into far too much of a tizzy about postage, personally when I am looking at an item if I think the postage is to high I stop looking and find another one with postage I deem to be acceptable, this way I am a happy chappy.

I like my system so much that I never even bother to check how much the actual postage was, I accepted the price of the postage at the time I bid or hit the BIN to moan about it after is a bit unfair.

Remember as a buyer you are in control, you either buy or you don't simples