Having BT Infinity installed but how to they do install it?

rich_shot2003

We are having Infinity installed next month and wanted to know how do they install it?

does it come down your phoneline or do they install a new box?

we are keeping the same phone number but we have New Call at the moment but can they stop BT taking over the line?

penrhyn

It comes down your copper phone line as before. BT OR will fit a new master socket, and install the new modem and separate router. You will hve been told you,ll need two free mains sockets for them. The optical connection will be down the road in a street cabinet.

diamonds

As above^ will add though that the new BT Openreach (BT OR) master socket has one plug in point for a phone in usual positon & the other above for data to the Fibre modem. Took about 30 minutes install here, ethernet cable from Fibre modem to wireless router.

Great product, just a bad Fibre provider reseller (TalkTalk) experience for me.

Buzby

'Fibre modem' ? What on earth is this? The customer doesn't get fibre - it is the same old copper wire, nothing changes at their end - just the (anticipated) speed increase.

espresso

Buzby wrote: »

'Fibre modem' ? What on earth is this? The customer doesn't get fibre - it is the same old copper wire, nothing changes at their end - just the (anticipated) speed increase.

You mean just like your Virgin Media broadband is not really fibre optic either.

diamonds

Buzby wrote: »

'Fibre modem' ? What on earth is this? The customer doesn't get fibre - it is the same old copper wire, nothing changes at their end - just the (anticipated) speed increase.

Well you never had a Fibre connection which only has to run to the exchange or street cabinet, only copper from there to BT socket which will get one of these FIBRE modems

http://bt.custhelp.com/app/answers/detail/a_id/13749/~/lights-on-the-openreach-fibre-modem

(Applies to ALL BT FIBRE re-sellers)

penrhyn

Its not a fibre modem, don't care what they call it, it connects to the copper telephone line. Correctly it is a VDSL modem as opposed to an ADSL modem.

Catnapper

We had Infinity installed. We're a long way from nearest cabinet.
BT technician said we were just above the limit of 15 Mb (we were about 17 Mb) at which he was allowed to sign the installation off.
Since then, BT has 'improved' our overhead lines, cutting us off completely for three days, then dropping our speed.
We get a max of 12Mb now.
Don't even attempt to phone the Indian 'helpline'. Kept waiting for 90 minutes and then lied to.
Appalling customer from a megalithic company that doesn't give a toss about its victims or 'customers' as it likes to call them.

Buzby

espresso wrote: »

You mean just like your Virgin Media broadband is not really fibre optic either.

Absolutely! Why, did you think it was different? In its favour is that there is copper co-ax which is far superior to the ADSL twisted-pair that BT pass off as broadband.

A connection is only as good as its weakest link - and all the punters who sign up for fibre as being royally misled. It's copper, and will remain so. Indeed, BT are only playing catch up with Virgin (by delivering fibre to street cabinets - where VM already had their fibre located). But that's more to do with their network being of later vintage than BT's, than any forward planning.

When we do eventually get a fibre drop - what's THAT going to be called, I wonder?

iniltous

Buzby wrote: »

Absolutely! Why, did you think it was different? In its favour is that there is copper co-ax which is far superior to the ADSL twisted-pair that BT pass off as broadband.

A connection is only as good as its weakest link - and all the punters who sign up for fibre as being royally misled. It's copper, and will remain so. Indeed, BT are only playing catch up with Virgin (by delivering fibre to street cabinets - where VM already had their fibre located). But that's more to do with their network being of later vintage than BT's, than any forward planning.

When we do eventually get a fibre drop - what's THAT going to be called, I wonder?

They already have it..it's called FTTP, fibre to the premises, and although not available in as many places as FTTC, people are using it now, also anyone who has FTTC and wants to be converted into FTTP can be, but it will be a bespoke upgrade and will probably be quite expensive, I cannot really see why you think BT are guilty of mis-representing their service, VM say fibre optic broadband which may be slightly over stating the service, but BT call Infinity FTTC cause that's what it is, fibre to the cab