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Ntl/vm Top Tip
Gillyn_2
Posts: 10 Forumite
I just had a bit of a result with Virgin Media.:
I rang customer service yesterday because i was fed up with my package deal costs and wanted to see if they could sort me out a better one by tweaking the 3 for 30.00 package, i am a loyal long term customer after all - i pay
Broadband L - 25.00
TV Large & Phone - 22.50
Talk unlimited - 14.00
OUCH!
To cut a long story short i made 3 fruitless calls to customer services who couldn't offer me much of a saving so i asked for the number to ring so i could cancel all VM services.
Once through the guy there there bent over backwards to keep my custom and has reduced my package from 61.00 to 41.00.:money: for life!!!
So the TIP is - bypass customer service and ring 0800052 9403, go through the options as if you want to cancel. You may have to wait 15 mins or so to get through but its well worth it and they can offer you reductions way beyond what customer service are able.:D
I rang customer service yesterday because i was fed up with my package deal costs and wanted to see if they could sort me out a better one by tweaking the 3 for 30.00 package, i am a loyal long term customer after all - i pay
Broadband L - 25.00
TV Large & Phone - 22.50
Talk unlimited - 14.00
OUCH!
To cut a long story short i made 3 fruitless calls to customer services who couldn't offer me much of a saving so i asked for the number to ring so i could cancel all VM services.
Once through the guy there there bent over backwards to keep my custom and has reduced my package from 61.00 to 41.00.:money: for life!!!
So the TIP is - bypass customer service and ring 0800052 9403, go through the options as if you want to cancel. You may have to wait 15 mins or so to get through but its well worth it and they can offer you reductions way beyond what customer service are able.:D
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