Nationwide - selling ethincs?

jd87

Lloyds TSB are doing the same thing. My 80 year old Nan has changed her home insurance to Lloyds TSB because she got the whole talk of "we can see you pay xxx for your home insurance". It seems very unethical. Though to be fair she seems happy with the deal.

I'm just saying, it's not just Nationwide doing this.

thatsean

You're being far too sensitive - or should I say, selectively so. If they can halve your costs will you still be outraged?

I see your point regarding the use of the access to your account, however, this wasn't a hard sell - or even a sell, it was an invitation to a quote. Worst case, you politely decline, best case - you save a few quid, and a chap in a call centre gets £3 for passing through a call to the quote line.

no harm done.

pinkdalek

So is it unethical when Asda advertise that xx amount of products are cheaper than Tesco/Morrisons/Sainsburys?

What would be the worse case scenario here? You would be no better off with them.

Yes they are trying to sell you something, but you do not have to commit.

Look at it another way, how many people out there feel disgruntled because their current provider does jack all for them.

ses6jwg

jd87 wrote: »

Lloyds TSB are doing the same thing. My 80 year old Nan has changed her home insurance to Lloyds TSB because she got the whole talk of "we can see you pay xxx for your home insurance". It seems very unethical. Though to be fair she seems happy with the deal.

I'm just saying, it's not just Nationwide doing this.

what difference does her age make?

if they saved her money and shes happy with the level of cover whats the problem?

she could have been overpaying for years.

I swapped an 85 year old lady from Aegas to Santander home insurance just because while I was amending a standing order on her account I asked when she last reviewed it.

Managed to do her a better level of cover for £12.93 a month compared to the £34 she was paying before. Makes you wonder where her family had been.

jonesMUFCforever

.....Probably reading the Daily Mail which has a real hatred of everything banking these days LOL.

jd87

The point is obviously that the banks are using our personal information in a way that we have not agreed for them to do. When I set up a direct debit from my bank account, I expect the bank to just do their job and ensure that the payments get processed correctly. I don't expect them to make use of this information for their own benefit. It's intrusive. What next? Will they be looking at my debit card payments to Tesco and start telling me I should be shopping at Sainsbury's instead?

I have no problem with hard selling. I understand the bank is there to get money out of me. It's just this use of personal information that seems wrong.

Yorkie1

jd87 wrote: »

The point is obviously that the banks are using our personal information in a way that we have not agreed for them to do.

Have you actually bothered reading your T&Cs to check what you did agree to when you initially took out the product, or are you just ranting?

jd87

ses6jwg wrote: »

what difference does her age make?

Because like all old people, she is easier to confuse/dupe/persuade. There's no point pretending this isn't true. Companies even have policies which acknowledge that old = vulnerable and that they have a responsibility to be more careful in the way they do business with them.

jd87

Yorkie1 wrote: »

Have you actually bothered reading your T&Cs to check what you did agree to when you initially took out the product, or are you just ranting?

I'd like to live in a world where common sense and reasonable expectations prevail over small print.

magpiecottage

ses6jwg wrote: »

I swapped an 85 year old lady

I thought you were going to say "for a younger one" for a minute:p