PAC Codes and Cancellation Advice Please

Matty007

My old Orange contract had ended and I spoke to them to see if they could offer me a deal on a new contract.

They couldn't compete with an online deal so I they gave me a PAC code and got the new deal with a new number still with Orange.

I stopped the original Direct Debit and set up a new one for the new phone.

They are now demanded 2 months money on the old number as the PAC code wasn't used and therefore not terminated.

I had thought that I had gone through the correct procedure in this change over, but now they are demanding these two months payments.

Any advice would be greatly appreciated.

Matty007

MillicentBystander

if you didn't use the PAC code I believe the contract is still ongoing.

Jon_01

You contract only ends when you use the pac, if you didn't there was no way for them to know you didn't want to continue.

No network will end a contract unless you expressly tell them you want it to end.

grumbler

Matty007 wrote: »

My old Orange contract had ended and I spoke to them to see if they could offer me a deal on a new contract.

Contracts don't end. Minimum terms expire, contracts go on until you give a notice to cancel.

I stopped the original Direct Debit and set up a new one for the new phone.

Very bad action unless you don't care about your credit history.

I hope they have not trashed your credit files yet as they usually do in such situations.

I had thought that I had gone through the correct procedure in this change over, but now they are demanding these two months payments.

The correct procedure is to give a notice in the first place. Alternatively you get a PAC and use it. Problems are very common when combining a notice with PAC and not using the latter:
Anyone From T-Mobile - Uregent help needed.
PAC Codes and Oranges Way to Stop You Cancelling

MikeWhite

grumbler wrote: »

rect procedure is to give a notice in the first place. Alternatively you get a PAC and use it.

Absolutely. When I requested a PAC from Orange (some months ago) the person who issued it to me made it very clear that if it was not used the contract would continue.
Mike