Anyone had any success with Buyacar.co.uk

wayneb7729

I saw a used car i wanted to buy on the buyacar website.
I received an online valuation of my own vehicle which i wanted to part-ex.
I phoned them and told the representative i wanted to buy the car and part-ex mine.
I was informed the valuation would have to be agreed by an underwriter but there was not usually a problem.
I heard nothing for the rest of the day so i phoned them and was advised that the car i wanted was now sold and the underwriter had not yet valued my car.
POOR customer service

pd52

Bought my latest car through them in July, no issues at all, fast and hassle free

wayneb7729

Further to my recent review, I also placed a similar review on Trustpilot (sorry mods if I am not allowed to name another site).
Buyacar have objected to the review
This is what I put...
Don't bother with buyacar
I phoned them told them I wanted to buy a certain car and had already had my car valued by them. They then have the valuation rechecked by one of their underwriters, who was so slow in responding that the car i wanted was sold to someone else AND buyacar didn't have the decency to tell me
They state they have no record of me!
They are truly not to be trusted

ConsumerWarrior

Not exactly the smooth purchase I was after...

I was buying a relatively cheap,low mileage hatchback used car for £6600 plus delivery and having experienced past internet distance purchases of lower costs that had gone pretty well I had high confidence in my Buyacar event.

All did not go according to plan though, after very carefully selecting my car I used their on-line chat to ask if two sets of keys were with the car....no response, I noticed the car pictured had odd registration plates so I also asked about that....no response. Odd I thought but still liked the car so paid the standard deposit, a phone call call from Sam confirmed the order, he also suggested that the odd reg number was due to private plates but didn't know if the car was being sold like that.

I decided to carry out a Govt vehicle status check, (I should have done this first), this revealed that the car number plate was not the pictured Hyundai but a KIA, I emailed Sam who responded quickly to say the plates were in fact private and had been transferred by the owner to the KIA. Ok, no problem I thought, then Sam called again to inform me that the Hyundai had been sold and they would now offer another identical model/ year but with slightly lower mileage for the same price.

No Brainer I thought, go with it. deposit had been previously paid and a link to the new order was sent to me, however the link would not show any description or pictures of the new car so I contacted Sam again to ask for more info and assurance that all was the same apart from the mileage. Sam called me to confirm the two cars were identical spec & colour.

Later I received email with some pictures of the model but were conveniently cropped to not reveal the registration plates so really it could have been any stock photo.

Again, my trust in Buyacar exceeded itself and I paid the balance for the order by bank transfer as I wanted things to move on.

Delivery date was set for a week later, hours specified any between 7am & 7pm. Delivery day came and time moved on. Our carpet became worn with me pacing up and down for hours. As the time slot end was getting near I contacted Jessica of Sales, (who had sent me the original delivery confirmation), she told me that the delivery driver had been unavoidably delayed earlier in the day and will not be able to make my delivery as planned.

I felt quite upset about this and certainly annoyed as to why I had not been updated earlier but realised that these things happen and as per the conditions of the order there would not be much I could do about it anyway. I was offered an early next day delivery instead but I had to reject that due to my work commitments, instead we asked for a later delivery date, the next day was a Saturday and they wont deliver on those so I asked for a later day to be confirmed.
As some compensation I secured a £50 refund against the delivery costs which I accepted.

Car was delivered 4 days later, on inspection there was some light damage to the bumper and an alloy wheel, I also found that the car had been registered disabled which was a surprise & Buyacar say they didn't know this either, however the supplying dealer apparently did the change of keeper on-line and would have had the old V5 which was clearly highlighted as being a disabled tax class. I had to visit a Post Office and fill in several forms to have this changed, very annoying. There was also a little matter of an HPI report enclosed with the MOT with an outstanding finance alert I contacted Jessica who has assured me that the small damage will be sorted out to their cost and not to worry about the HPI as their supplying dealer would have made certain it was clear.

A few days into my ownership I had to use the rear window demister and discovered that 80% of the heater elements did not work, on close examination I could see that large areas of the conductors were damaged, possibly by the disabled user carrying a wheelchair in the back? I contacted Buyacar to express my dissatisfaction and was offered a £100 "goodwill gesture" because the 90 day warranty does not include electrical items. I could argue that this was a delivery fault but was starting to give up with Buyacar.

So, as a conclusion. obviously I will never use Buyacar again nor will my husband who was also about to buy a much more costly motor through them. Although they say its the supplying dealer's fault with all the issues I have encountered my contract was with Buyacar not their dealers. I feel that Buyacar should have the responsibility of final delivery inspection not their supplying dealers.

A month after delivery and I was still waiting for the V5 and clearance of the HPI issue.

Buyer beware....

takman

ConsumerWarrior wrote: »

Buyer beware....

Its a shame you didn't remember this when buying the car!.

You paid in full by bank transfer for a car that you had never seen, didn't know the registration number and had no pictures that you could confirm were the actual car!. I think it's lucky that the only problem you had was a few scuffs on the car and a dodgy rear demister!

[Deleted User]

tamer wrote: »

Ordered Nissan Qashqai Tekna CVT, on 18th February 2014. The delivery time was given for April 2014, this changed to May 2014, then to July 2014 and finally September 2014. After 7 months, yesterday I received an email from buyacar, asking me to call them to arrange the delivery of my new car.

Will see and let you know about the process and if I really receive the keys of the car.

tamer66 wrote: »

Hi, I received my keys on friday, 3rd October without hassle. Thanks to all at Buyacar. I saved 5K by buying this beatiful car from them. 5K is in my pocket and my car is in the garage now. WowW!!!

Same user / different name?

joseph_sanderson

Flawless customer service until I started driving the vehicle

I purchased a B-Max from BuyaCar last week, the process was as follows:

1. Found the car I wanted on their website
2. Paid the £199 deposit
3. Had a nice chat with Jacob
4. Organised my finance through them - took minutes
5. Given a delivery date
6. Received the car on the correct date and in the condition that was promised.

A painless experience and a very helpful sales / operations team - who ensured that my documents were returned within 24 hours and clearly have their fingers on the pulse.

The only issue faced was with the delivery driver, no phone call 1hr before pick-up and I had to go and find him as he got lost (I don't live in a big town).

Then I started driving the vehicle and the experience turned very sour,

Day 3: Tyre Pressure Warning Light: Stopped at a petrol station, found that all 4 tyres were woefully under inflated (10 PSI), not impressive.

Day 6: Engine Oil Warning Light: Checked the oil reservoir, almost empty, I had to add over 1 litre of oil to get it back to the min level

Day 7: Service warning Light: Vehicle needs a service

Day 7: No Windscreen wash: Had to fill it up

Phoned BuyaCar, was advised to email them with my issues, explained that I was not happy to wait with an engine oil light showing, they promised to get back to me.

Called and emailed them 4 times before finally speaking with someone on Saturday who advised that the selling dealer had carried out all the relevant checks and carried out the relevant service, I pointed out that the document from the dealer said " serviced to Ford standards" which my local Ford dealer said was worthless, I requested that BuyaCar pay for a new service, they refuse to do so.

I cannot believe that with so many service related issues occurring in such a short period of time that they think its acceptable to email me today and try and fob me off, all for the sake of a £250 service.

The fact that the telematics show the sequence of faults and that there was clearly a problem with the vehicle, it beggars belief that I am now having to fight to get a resolution.

I will update this review once the issue is resolved.

Car_54

joseph_sanderson wrote: »

The fact that the telematics show the sequence of faults and that there was clearly a problem with the vehicle, it beggars belief that I am now having to fight to get a resolution.

Perhaps I'm wrong, but in my view it beggars belief that anyone would buy a used car without seeing it first.

ConsumerWarrior

Having had the Buyacar experience myself I would take the no-quibble 14 day rejection option and find your car at a local dealers instead.

ConsumerWarrior

Car_54 wrote: »

Perhaps I'm wrong, but in my view it beggars belief that anyone would buy a used car without seeing it first.

Yea, I think today's culture of distance buying is to blame, one gets very used to it and then you go a step too far!