Sold item collection only but buyer demanding courier as not local - what to do?

Jimx26

No_Eye_Deer wrote: »

Have a read through this for opinions on buyer arranging their own courier.

https://forums.moneysavingexpert.com/discussion/4169663

Thanks.

He claimed he did not read the description and location properly :mad:

I have replied and told him I do not want a courier collection for reasons advised in the other thread and the terms and location were clearly stated. So I will see what they come back with.
I wouldn't mind so much but I am selling on behalf of a friend and will probably end up with a neg for my troubles

No_Eye_Deer

Jimx26 wrote: »

Thanks.

He claimed he did not read the description and location properly :mad:

I have replied and told him I do not want a courier collection for reasons advised in the other thread and the terms and location were clearly stated. So I will see what they come back with.
I wouldn't mind so much but I am selling on behalf of a friend and will probably end up with a neg for my troubles

All you can really do is refund, hope they agree to cancel and that they leave it at that.

forgotmyname

Send them an invoice for postage £175. Tell them thats the cheapest company you could find with online tracking suitable for ebay and paypal that would take this particular item.

Mindless_Clone

Jimx26 wrote: »

Sorry I forgot to add they want to arrange a courier.

Ah makes sense... well not for you I suppose.

Have you looked into couriers to see what they cost?
I would suggest that if you were prepared to do so, you could arrange it your end and bill the buyer for it. If they agree to pay you (and only when they do) you can get it sent.

Up to you though; buyer really should have checked with you first before buying and assuming you'd allow it.

Jimx26

Mindless_Clone wrote: »

Ah makes sense... well not for you I suppose.

Have you looked into couriers to see what they cost?
I would suggest that if you were prepared to do so, you could arrange it your end and bill the buyer for it. If they agree to pay you (and only when they do) you can get it sent.

Up to you though; buyer really should have checked with you first before buying and assuming you'd allow it.

I can do without the hassle tbh and it is a really awkward item to package. The buyer seems ok so hopefully will be able to come to a mutual agreement.

chemical.galaxy

My friend just sold a bike collection only. The buyer paid then said they were arranging a courier as they lived too far to collect.

My friend had to take a morning off work to wait in for the courier which was arranged by the buyer - courier never showed!

Don't let the buyer arrange the courier!

porto_bello

Mindless_Clone wrote: »

You can't refuse paypal so you'll need to just arrange collection now.

True, you can't refuse to accept Paypal, but Paypal's own policies insist that any item paid for via Paypal must be despatched via trackable delivery.

Using paypal's own policies as the argument...

Since the item is unsuitable for and non-cost effective to incur the cost of trackable delivery, cash on collection is the only practical solution.

BEWARE: Never allow someone to pay via paypal and collect an item, as they can easily launch an item not received claim and as the seller you will find it impossible to prove that the item has been collected.

[In fact there have been a number of reported cases, with scammers using this technique to obtain free goods, claiming their eBay/Paypal account was hacked and they never bought the item, nor collected it].

Obviously_the_best

Jimx26 wrote: »

Just had a similar one, collection only cash on collection proffered. Buyer has paid via PayPal and asking for address to arrange collection.
What is my best course of action?

Tell your buyer they must a, give you a 1 hour time slot for collection, and b, provide you with a tracking number and proof of full insurance for the item's transit. You're the seller, it's your sale, it's your rules

edit: I forgot, charge them twice what you would have to pay for packaging as an extra.

RFW

Obviously_the_best wrote: »

Tell your buyer they must a, give you a 1 hour time slot for collection, and b, provide you with a tracking number and proof of full insurance for the item's transit. You're the seller, it's your sale, it's your rules.

Exactly that, you make the rules, not the buyer. Any buyer collecting from me gets options of time slots to collect in, I also tell them that they can either pay on collection, or if paying by Paypal they will need to have it delivered.

Some couriers do offer a service where they will pay cash on your behalf (I did have a buyer who arranged it, can't remember the company but it was a large-ish one).