Sorry me again ! Verified ?!?! Unconfirmed ?!?!

doingwhatican

just refund his money and ask him to repay once he has confirmed his address. Tell him to log into his paypal and lookup confirm address under help.
I routinely do this with my customers. Alot of people get confused with having a verified account and a confirmed address.

arushofblood

sham63 wrote: »

Also don't forget that if you don't send the item within 7 days of the transaction you aren't covered.

Makes you wonder why you bother ? So, emails going back and forth trying to get him to accept a refund and confirm his address, this takes more than 7 days by which time you're not covered anyway ?!?! How long would they have for starting a chargeback ?

Sugar_Coated_Owl

It would be 7 days from when the new payment was sent.

hagler

First ask for his phone number to discuss the payment, if he/she doesnt give you it, something is dodgy. Make sure you refund the money and only accept it once you get the confirmed and eligible payment. verified doesnt mean anything and doesnt cover you for anything. Also sending to a non private address is a big risk even when the address is confirmed.

They can make a chargeback upto 180 days after you sent the goods, so just say 5 months down the line you think the transaction went well you could get an email saying that the person is disputing the payment for numerous reasons:

1) Faulty goods
2) Someone else used the paypal account without their permission
3) Never received the goods

digerati

arushofblood wrote: »

I've had a buyer pay for something worth over £300 via Paypal. His address is showing as 'unconfirmed' and seller protection 'ineligible'.

arushofblood,

You should only accept PayPal in amounts you can afford to lose. Even with a Confirmed Address you are still at risk as hagler so carefully outlined.

Provided you have good feedback and decent history as a seller, you might want to ask for the £300 to be paid by Bank Transfer direct into your bank account. Fast, easy, and free. MoneyBookers is another online payment provider that offers better seller protection than that of PayPal and costs the buyer a maximum of €0.50.

frivolous_fay

hagler wrote: »

They can make a chargeback upto 180 days after you sent the goods, so just say 5 months down the line you think the transaction went well you could get an email saying that the person is disputing the payment for numerous reasons:

1) Faulty goods
2) Someone else used the paypal account without their permission
3) Never received the goods

Arguably, paypal will protect you against this kind of thing happening. If you send to a confirmed address, AND can prove receipt, paypal will defend you against a credit card chargeback.

They know who the recipient is, because their address is confirmed. YOU know the recipient has the goods, because you have proof of delivery. You sent to a confirmed address, so you know exactly who has the goods, and so do paypal.

I'm still waiting to hear evidence of a case where someone satisfied paypal's delivery requirements and lost a case of credit card chargeback.

tsharp

I have a buyer in Poland who has paid for his CD, but of course the address is unconfirmed. Emailing him and asking him to confirm it might be a lengthy process, what do you suggest?

Am i covered by the PO for any 'non-delivery' issues?

frivolous_fay

Polish addresses can't be confirmed.

For the price of a CD (I assume it's low value) I'd chance it.

pennylane99

tsharp wrote: »

I have a buyer in Poland who has paid for his CD, but of course the address is unconfirmed. Emailing him and asking him to confirm it might be a lengthy process, what do you suggest?

Am i covered by the PO for any 'non-delivery' issues?

only paypal users in UK, US & canada can get a confirmed address on Paypal.

if sending items overseas with Royal Mail, all airmail is covered up to £34 for loss or damage, anything of value would need Airsure or International signed for...apart from mobiles of course, which are only covered up to £34

tsharp

That will be fine then, i'll just keep the postage receipt and cross my fingers that it gets to Warsaw ok!